Human Capital Coordinator/Talent Management

About Charles River Associates

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. Since 1965, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns. 

Position Overview 

The Human Capital team comprises about 20 professionals committed to attracting, developing, and retaining excellent colleagues across the firm. Our culture embraces a growth mindset: inspiring excellence and bringing expertise and innovation to the role every day. The Global Talent Management team is central to CRA’s success by creating an employee-centered work experience. In this role, you will be responsible for supporting the employee life cycle particularly as it relates to onboarding, training, performance management, employment administration, and departures, as well as talent management projects and process improvements. This position reports through the Director of Talent Management. Typical responsibilities of the Human Capital Coordinator would be:

• Assist with onboarding and integration efforts of new hires globally, with a particular focus on campus/early career and intern hires
  • Update intranet site and onboarding platform,
  • Troubleshoot schedule conflicts, collaborate across corporate departments globally and coordinate new hire gifts; 
• Handle day-to-day employee administrative transactions
  • Process changes in working hours and departures,
  • Ensure employee documentation is properly recorded and maintained,
  • Respond to queries,
  • Manage daily requests in the Employee Relations inbox;
• Administer Human Capital systems
  • Update records in our HRIS platform (Workday),
  • Oversee our service and recognition platform,
  • Handle initiation, tracking and audit of background verifications for incoming employees;
• Support Learning and Professional Development activities
  • Administer training program logistics (both virtual and live), including invitations and pre-work distribution, recording and editing programs, compile attendance reports and distribute feedback surveys,
  • Oversee the tuition support program, including approving and tracking reimbursements;
• Support performance management activities
  • Schedule and attend performance review meetings and take notes
  • Update HRIS systems and track review outcomes and follow-ups.

Qualifications 

• Bachelor's or Master’s degree in a related discipline, or equivalent relevant full-time work experience;
• Up to 2 years related work experience in a complex, fast paced and high-volume business (professional services preferred);
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), communication software (Zoom), advanced knowledge of Excel (v-lookups, pivot tables) desirable;
• Experience with employee management systems (Workday preferred) and other HR technologies (LinkedIn Learning, Enboarder preferred);
• Curious and analytic thinkers with a problem-solving mindset who find the right resources to solve the issue;
• Effective written and oral communication skills;
• Demonstrated high level of initiative, ownership and leadership;
• Strong teamwork and collaboration capabilities;
• Excellent time management, task prioritisation, and detail orientation;
• Good judgment and ability to maintain confidentiality of sensitive information;
• Empathic and warm personality, exhibiting patience and calmness in challenging situations;
• Flexibility to work across North American and European time zones, potential evening and weekend work, and occasional overnight/international travel.

How to Apply

To be considered for this position, we require the following:

• CV/Resume – please include current address, personal email and telephone number;
• Covering letter – please describe your interest in CRA and how this role matches your goals.

Career Growth and Benefits 

• CRA’s robust skills development programs, including a commitment to offering training annually through formal and informal programs, encouraging you to thrive as an individual and team member. Beginning with skill building, training continues with technical training, presentation skills, internal seminars, and career mentoring and performance coaching from an assigned senior colleague. Additional leadership and collaboration opportunities exist through internal firm development activities.
• We offer a comprehensive total rewards program including a superior benefits package, wellness programming to support physical, mental, emotional and financial well-being, and in-house immigration support for foreign nationals and international business travelers.

Work Location Flexibility

CRA creates a work environment that enables our colleagues to benefit from being together in the office to best deliver on our promise of career growth, mentorship and inclusivity. At the same time, we recognize that individuals realize a range of benefits when working from home periodically. We currently ask that individuals spend 3 to 4 day a week on average working in the office (which may include traveling to another CRA office), with specific days determined in coordination with your practice or team. At certain times of the year (e.g. holiday periods), additional remote work options are offered to those whose work commitments permit it, although our offices remain open for those who choose or need to be there.

Our Commitment to Diversity

Charles River Associates is an equal opportunity employer (EEO/AAE). As part of our focus on equity and inclusion, we work to ensure a fair and consistent hiring process. We celebrate diversity and we are committed to an inclusive work environment.