IBM Internship 2nd level support

Introduction
In this role you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You’ll work with visionaries across multiple industries to improve the hybrid cloud and journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
#LI-hybrid

Your Role and Responsibilities
We are looking for a 2nd Level – Operations Support that will have the following responsibilities:

• Troubleshoot problems and provide timely resolutions in accordance with established SLAs if required in cooperation with the Client or 3rd party suppliers
• Communicate effectively with customers about the resolution and timeframe keeping users informed of progress
• Perform Level 2 support based on troubleshooting instructions for in-scope applications
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Monitor integrations between applications and redirect failed transfer to the client or other applicable 3rd party provider for resolution;
• Plan coordinate and perform application deployments following the installation procedures and guidelines
• Create maintain and update product documentation knowledge base and procedures
• Follow internal procedures and Incident Problem and Change Management processes

Required Technical and Professional Expertise

• Fresh Graduate or last-year student. Majors preferred are Information Systems Computer Science Engineering or equivalent
• Basic knowledge of Oracle SQL / database
• Basic knowledge of Linux / Unix
• Basic knowledge of Windows server
• Analytic and problem solving skills
• English language skills: Fluent
• Strong verbal and written communication skills
• Good interpersonal skills and ability to work in teams

Preferred Technical and Professional Expertise
n/a