Implementation and Support Specialist

Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure easy-to-use platform for title companies law firms and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their needs and challenges. When our customers win we win. To date we have protected over $250B+ in funds related to residential property transactions. Closinglock’s platform has been used by clients in all 50 states and across 42 countries.

Closinglock is headquartered in Austin TX with an office in downtown Austin. Today the company has grown to 100+ employees across product & engineering sales partnerships customer success marketing and finance.

Mission: Simplify the real estate closing experience for all parties

Vision: Provide a secure and efficient transfer of data and funds

The inherent value of what we offer with our fraud prevention platform and modern payment solution for real estate is protecting a homebuyer’s largest investment in their life.

We are rapidly expanding our team and are seeking exceptional talent. Our current team is comprised of top performers across the board and we will continue to hire in this manner. We firmly believe that top performers want to work with other top performers. We have a lot of fun at work because we trust each other and respect each other's talents abilities and experiences. We are hyper-focused on a shared vision and our company's strength is based on the unparalleled quality of our team. There is no limit to what we can accomplish together!

Check out our website to learn more about our company.

Closinglock is seeking a detail-oriented and technically minded Implementation & Support Specialist to join our team. In this role you will support and maintain document workflows and e-signature processes across a variety of customer use cases. You will work closely with internal teams to troubleshoot issues improve operational efficiency and ensure customers have a seamless experience with our platform.

This position is ideal for someone who enjoys problem-solving process improvement and working cross-functionally in a fast-moving SaaS environment. While the role is primarily internally focused there will be opportunities to collaborate directly with customers to help resolve complex issues and provide guidance when needed.

• Support ongoing updates and maintenance of customer-facing document workflows and templates
• Assist internal teams with escalated document-related requests and configuration changes
• Ensure accuracy consistency and quality across document processes

• Investigate and resolve document workflow and platform-related issues

• Identify opportunities to improve workflows reduce inefficiencies and standardize processes
• Help capture and organize institutional knowledge to support long-term scalability

• Partner with Customer Success Implementation Product and Engineering teams to support operational initiatives
• Provide feedback on recurring customer challenges and enhancement opportunities
• Serve as a resource for internal teams on document and workflow-related questions

• 2+ years of experience in technical support SaaS operations onboarding or document management
• Experience with e-signature or workflow platforms such as DocuSign or Adobe Acrobat Sign
• Strong troubleshooting and communication skills
• Highly organized with strong attention to detail
• Comfortable working across technical and non-technical teams

This is a full-time in-person position in our Austin TX office.

Perks & Benefits

At Closinglock we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. These benefits include:

• Competitive salary
• Equity compensation
• Medical dental vision and life insurance
• Unlimited PTO
• 401(k) match
• Maternity/paternity leave
• Fully-subsidized downtown parking
• Weekly lunch stipend
• Full access to onsite gym and locker rooms
• Monthly team get-togethers (Lunches social events sports outings etc)

Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

What We Do

Closinglock is the trusted platform for securing and streamlining real estate transactions. Working with title and escrow companies we protects what truly matters: their clients their funds and their hard-earned reputation. Closinglock brings the real estate payments workflow into one secure space to prevent fraud and digitize the process allowing buyers to pay their earnest money deposit and down payments digitally in a click and allows title companies to disburse funds back out to the parties who need to be paid. With over $500 billion in transactions already safeguarded Closinglock is setting the new standard for secure closings.

Why Work With Us

At Closinglock we believe security isn't just a feature—it's a responsibility. We're driven by the belief that real estate is personal: understanding that behind every transaction is a person a family and a future. If you're looking to work with a purpose-driven team that takes immense pride in protecting people you'll find your home here.

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