Implementation and Technical Support Specialist

Service is our super power. As an implementation and technical support
specialist you are responsible for getting our solution up and running for
clients and supporting them when issues arise. This role provides an
opportunity to apply your problem-solving and technical skills and go deep
in a domain Point of Reference has helped build. Our Salesforce® native
software enables Sales Marketing Customer Success PR Events Digital
and more.

If you thrive on the challenge of switching gears between project
management and problem-solving working with data and working with
people we want to talk to you. We have a great opportunity for a perpetually
curious motivated self-starter driven by customer satisfaction and getting
things done. We’re a growing small business with big ambition. No
bureaucracy no politics no BS. Our clients include some of the biggest tech
companies in the market.

Specific responsibilities include:

• Leading technical implementations working with Salesforce system
  administrators.
• Managing the process of migrating data to our solution.
• Troubleshooting and resolving client support issues.
  Testing and validating new and updated product functionality.

Requirements:

• Experience with Salesforce® CRM. Some Salesforce Administrative
  knowledge preferred.
• 2+ years of customer service and technical support experience in B2B
  SaaS for enterprise.
• Experience with applications like Jira Confluence etc.
• Demonstrated exceptional analytical troubleshooting and problem-
  solving expertise.
• Strong written and verbal communications skills.
• Love of problem-solving.
• Strong data analysis skills.
• High technical aptitude.
• Organized and detail-oriented.
• Microsoft Office skills. Ability to clean structure and manipulate large data sets in Excel.
• Natural curiosity a quick learner.
• Adaptable and flexible.
• Demonstrable sense of humor humility and confidence.
• Home-office in the state of Colorado.

Benefits include:

• Medical/Dental/Optical insurance
• 401K
• 3 weeks of paid time off to start
• Flex spending account
• Work from home-office (no commuting!)
• Computer/office equipment provided
• Phone/Internet business cost reimbursement

Reports to: Director Technical & Professional Services
Start date: Hiring now

What We Do

Point of Reference delivers all the customer reference management solutions needed to make running a customer reference program easier and better. Our solutions address the most common customer reference management challenges.