Implementation Director at Jobgether

Team: Project Management

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Implementation Director in the United States.

We are seeking a results-driven Implementation Director to lead the planning, coordination, and delivery of complex client implementations from pre-sales through full production. This role provides strategic oversight and hands-on guidance to ensure projects are delivered on time, on scope, and at high quality. The successful candidate will serve as the primary client contact, fostering strong relationships while coordinating cross-functional teams to meet client goals. You will also identify opportunities for process improvement and drive operational excellence, making a measurable impact on both client satisfaction and organizational performance. This position thrives in a remote, collaborative, and dynamic environment with high visibility across stakeholders.

Accountabilities:

Leading project planning, defining scope, milestones, and deliverables, and ensuring organizational alignment with client expectations.

Coordinating cross-functional internal teams and client committees, including technology, medical policy, finance, training, and communications.

Monitoring project progress, tracking implementation issues, and reporting status against key milestones.

Serving as the primary day-to-day client contact, maintaining consistent communication, and ensuring client satisfaction.

Facilitating seamless transitions to Client Services and Network Operations teams for ongoing support.

Driving process improvement initiatives to enhance implementation efficiency and effectiveness.

Identifying opportunities to expand client relationships and communicating them to leadership for pursuit.

Requirements:

Candidates should have extensive experience managing complex client implementations and delivering high-quality project outcomes. Required qualifications and skills include:

Bachelor’s degree; PMP certification preferred.

6+ years of experience in program and project management, client-facing service delivery, and technology implementations, preferably in health plan systems or similar environments.

Knowledge of health claims systems such as Facets, Paradigm/Diamond, Amisys/Amisys Advance, QMacs/QNXT, or QCare.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project) and functional SQL experience.

Strong ability to manage confidential information and navigate matrix organizations.

Excellent written and verbal communication skills, with a focus on clarity and professionalism.

Proven ability to manage multiple priorities, handle high volumes of work, and adapt to change.

Strong problem-solving, critical thinking, and decision-making capabilities.

Comfort working in a remote, international environment, including scheduling across time zones.

Nice to Haves:

Experience implementing large-scale technology solutions in complex client environments.

Familiarity with workflow optimization, testing, and operational transitions.

Strong relationship-building skills with executive and operational stakeholders.

Benefits:

This position offers a competitive and comprehensive benefits package, including:

Base salary: $122,000 – $155,000 per year (based on experience and qualifications).

Discretionary bonus opportunities.

Health, dental, and vision insurance coverage.

Disability and life insurance benefits.

401(k) savings plan with company match.

Paid time off (PTO) ranging from 17–27 days per year, plus 9 paid holidays.

Remote work flexibility with a supportive, collaborative team environment.

Implementation Director

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