Implementation Manager

What You'll Be Doing

• Running product implementations developing project plan and coordinating kickoff product installation validation training and go live
• Educating customer resources on Arcadia’s technical implementation processes product architecture / functionality best practices around complex healthcare data integration and platform usage to drive quality improvement. Analyzing and managing cost / utilization and improve risk adjustment accuracy
• Establishing engagement goals priorities and timelines. Developing a detailed project plan oriented around customer and internal objectives. Managing tasks on a day-to-day basis and reports status
• Escalating and leading resolution of risks and issues including understanding complex technical challenges. Designing custom solutions leveraging Arcadia’s products and service capabilities
• Responsible for customer communications. Owning all standing and ad-hoc project meetings
• Coordinating customer internal and third-party activities. Ensuring project team collaboration and early escalation if project is tracking behind
• Demonstrating strong organizational presentation and customer service skills; Communicating effectively on data structures and platform architecture
• Clearly communicating program/project status issues risks plans etc. to senior management
• Performing other related duties as assigned or requested

What You'll Bring

• Bachelor’s degree in related field
• At least 3 years leading account implementation processes in the software or technology arena in healthcare preferably with claims and clinical data integration; in depth knowledge of and up to date hands-on experience with project management principles tools and methods; ability to identify and effectively mitigate project- and account-level risks
• Extensive healthcare experience including industry knowledge of population health and value-based care required including ability to master an in-depth understanding of our solutions client strategic context and industry trends to effectively advise clients as a trusted advisor in leveraging the data asset and platform
• Experience with data aggregation and analysis with EHR and claims data strongly preferred including experience with Tableau QlikView and SQL

Would Love for You to Have

• Excellent presentation and communication skills including ability to create powerful materials in Microsoft PowerPoint Excel Word etc. Must have the ability to lead successful client meetings with executive operational clinical and technical stakeholders
• Strong problem solving interpersonal and organizational skills
• Team attitude and the ability to foster team atmosphere within each project team; ability to work effectively with remote teams

What You'll Get

• Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
• A flexible remote friendly company with personality and heart
• Employee driven programs and initiatives for personal and professional development
• Be a member of the Arcadian and Barkadian Community
 
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles the responsibilities would be further defined by the hiring manager.

What We Do

Arcadia is a leading healthcare data analytics platform that helps payers and providers turn complexdata into actionable insights. In turn payers and providers can focus on what matters most — whether that’s patient outcomes operational efficiencies or financial performance. Arcadia partners with many of the nation’s top healthcare organizations and empowers its teams to drive real-world impact through innovation collaboration and a shared mission to transform healthcare. For more information visit arcadia.io.

Why Work With Us

Arcadia is transforming healthcare through data helping organizations see the full picture of human health and improve outcomes. Our culture celebrates curiosity collaboration and growth. We’re passionate problem solvers and lifelong learners driven by purpose innovation and a shared commitment to a healthier future for all.

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