Our Customer Success team is at the heart of helping enterprise customers unlock the full value of the Brevo platform. As a trusted advisor you'll own a portfolio of strategic customers from onboarding through renewal driving adoption retention and long-term growth.

We're looking for a Senior Customer Success Manager to join our North American team and partner closely with our global Customer Success organization. If you're passionate about building lasting customer relationships delivering measurable business outcomes and making an impact in a fast-growing SaaS company we'd love to hear from you.

Location: Austin TX (Hybrid)

This role is based in our Austin office and requires employees to work onsite (3) days per week. The remaining workdays may be performed remotely subject to business needs.

Professional proficiency in English and Spanish is required. This role supports customers across North America and Latin America requiring the ability to communicate confidently with stakeholders at all levels in both languages.

• Manage a strategic portfolio of new and existing customers leading the customer lifecycle from onboarding through renewal and expansion.

• Own customer outcomes by driving adoption value realization retention and long-term growth across your portfolio.

• Build trusted relationships with executive stakeholders delivering demos and training on Brevo's product.

• Be a reliable advisor to your clients and help them reach their objectives.

• Identify and execute expansion opportunities in partnership with Sales to maximize customer lifetime value.

• Partner cross-functionally with Product Marketing Support and Sales to advocate for customer needs and influence product roadmap and go-to-market initiatives.

• Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis.

• Analyze portfolio performance and leverage Salesforce and customer health metrics to drive data-informed decisions.

• Adopt a data-driven approach in the management of your portfolio.

• 5+ years of Customer Success Account Management or SaaS customer-facing experience including ownership of strategic or enterprise customer relationships.

• 3+ years of experience in CRM Marketing Technology (MarTech) or B2B SaaS is strongly preferred.

• Demonstrated success managing complex customer portfolios while consistently achieving renewal retention expansion and customer satisfaction goals.

• Experience engaging executive stakeholders (Director VP) and influencing strategic business decisions.

• Embrace AI as a productivity partner and actively seek opportunities to use it to improve efficiency customer engagement and business outcomes.

• Strong commercial acumen with the ability to identify growth opportunities while delivering exceptional customer outcomes.

• Highly analytical with experience using customer health metrics Salesforce and data to prioritize actions and measure success.

• Excellent project management presentation negotiation and communication skills in both Spanish and English. Additional languages are a plus.

• Proven ability to collaborate across Sales Product Marketing Support Finance and Operations to resolve complex customer challenges.

• Self-starter who thrives in a fast-paced environment demonstrates sound judgment and takes ownership of outcomes.

Why You'll Love Working at Brevo

Grow your career in a fast-growing global company with opportunities to learn develop and make an impact.

Hybrid work environment with 3 days per week in our Austin office alongside a collaborative international team.

Competitive benefits including 100% employer-paid employee medical premiums dental and vision coverage WellHub membership and paid parental leave. 

Work-life balance with 20 days of paid vacation and 12 holidays a monthly lunch stipend and regular team events.

Plan for your future with a 401(k) employer match.

Build global connections through collaboration and international team gatherings.

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brevo and has not been reviewed or approved by Brevo.