Implementation Manager

Key Responsibilities

• Project Management: Lead end-to-end implementation projects ensuring timelines milestones and deliverables are met according to client expectations.
• Client Engagement: Serve as clients' primary point of contact during the implementation phase understanding their needs and providing expert guidance to align our solutions with their requirements.
• Training and Onboarding: Develop and conduct comprehensive training sessions for client stakeholders ensuring seamless adoption and utilization of our software.
• Customization and Configuration: Collaborate closely with clients and internal teams to customize and configure our software solutions to meet specific client needs while adhering to best practices.
• Issue Resolution: Proactively identify and address any implementation-related issues or challenges providing timely resolutions to maintain project momentum. 
• Documentation: Create detailed documentation of implementation processes configurations and client-specific requirements for future reference and improvement.
• Cross Functional Collaboration: Working across multiple departments (Sales Customer Success Product Engineering) to ensure successful implementation and deployment of new products.

What Success Looks Like

In the First 90 days you will:
• Complete the Healthcare Financial Management Association CRCR training with a passing score.
• Successfully complete the Collectly Implementation Manager onboarding program.
• Develop a strong foundational understanding of the Collectly platform including core workflows and capabilities.
• Gain fluency in the Collectly Implementation Framework and delivery methodology.
Within the First Two Quarters You Will:
• Successfully lead and deliver at least three customer implementations from kickoff through go-live.
• Demonstrate a clear understanding of implementation nuances across Collectly's product lines including Post-Service Time of Service and Pre-Service.
• Build proficiency with implementation tools systems and best practices to drive efficient high-quality deployments.
• Establish strong collaborative relationships across cross-functional teams including Product Engineering Customer Success and Sales.

Required Qualifications

• Experience: 3+ years of experience in software implementation preferably within the healthcare industry or healthcare SaaS.
• Project Management Skills: Proven track record of successfully managing complex implementation projects from initiation to completion.
• Communication Skills: Excellent written and verbal communication skills to convey project information clearly and concisely.
• Technical Proficiency: Familiarity with healthcare software systems and ability to comprehend technical concepts for effective communication with development teams.
• Client-Focused: Strong interpersonal skills with the ability to build and maintain excellent relationships with clients while understanding their unique needs.
• Problem-Solving: Ability to analyze issues think critically and provide effective solutions in a fast-paced environment.
• Team Player: Collaborative attitude with the ability to work effectively within a team and across departments. Adaptable team player who thrives in a fast-paced environment. Comfortable in a collaborative culture both giving and receiving feedback.

Core Competencies

• Implementation & Project Management Excellence: Effectively plans executes and delivers implementations on time and within scope. Skilled in managing timelines risks dependencies and stakeholder expectations across multiple concurrent projects.
• Client-Facing Communication & Relationship Management: Builds trust with clients through clear proactive communication. Able to lead meetings manage expectations navigate challenges and drive alignment with diverse stakeholder groups.
• Technical & Product Acumen: Develops a strong understanding of the Collectly platform and implementation tools. Comfortable translating business requirements into system configurations and troubleshooting issues in collaboration with technical teams.
• Cross-Functional Collaboration: Works seamlessly with Product Engineering Sales and Customer Success teams to ensure successful implementations. Advocates for client needs while aligning with internal priorities and processes.

Preferred

• Revenue Cycle & Healthcare Domain Expertise: Demonstrates a foundational understanding of revenue cycle management including patient billing collections workflows and payer dynamics. Able to translate industry concepts into effective software configurations and client guidance.
• SaaS Implementation Experience: Experience implementing SaaS-based solutions ideally in healthcare or revenue cycle management environments. Familiarity with cloud-based deployment models system integrations (e.g. APIs EHR/PM systems) data migration and configuration best practices. Demonstrates an understanding of scalable implementation approaches and client onboarding in a SaaS environment.

Why You'll Love It Here

• Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it.
  Comprehensive Health Coverage: Fully paid medical dental and vision insurance for you and your dependents because your well-being matters to us.
• Equity Opportunities: Share in our success with stock options - your hard work will drive our growth.
• Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future.
• Student Loan Support: We help lighten the load with contributions toward your student loans.
• Compensation Range: $130000 - $155000 per year 

What We Do

Collectly is a fast-growing healthcare tech startup leading the charge in transforming the U.S. healthcare market through AI-driven innovation. In the U.S. millions of patients interact with healthcare providers daily navigating a system that often struggles with inefficiencies administrative burdens and suboptimal financial experiences. At the forefront of the AI boom Collectly is redefining revenue cycle management (RCM) by applying cutting-edge artificial intelligence to automate workflows streamline billing processes and create seamless financial experiences. Our solutions are designed to tackle some of the biggest challenges in healthcare: accelerating cash flow reducing administrative overhead and elevating the patient experience during critical non-clinical touchpoints. By simplifying billing for providers and elevating the patient financial experience Collectly empowers healthcare organizations to thrive in a rapidly evolving healthcare landscap We empower healthcare providers to focus on what matters most - delivering care.

Why Work With Us

We’re building something big and having a great time doing it. At Collectly you’ll tackle meaningful work grow fast and collaborate with smart people who actually enjoy working together. We’re here to solve healthcare’s toughest challenges and we’re looking for the best of the best to join us.

Gallery