Implementation Manager, Payroll

As a Payroll Implementation Manager at 7shifts, you will be an integral part of the Implementation team as 7shifts expands into the world of Payroll. You will work directly with customers to understand their needs, use your Payroll expertise to act as a trusted advisor to provide guidance, and work with our sub-processor in order to activate customer accounts and push them live.

We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply. 

What you’ll do:

• Coordinate the payroll implementation process for your book of new and existing 7shifts users by collaborating with our subprocessor to complete the year to date (YTD) data import, tax setup, and initial payroll cycle
• Support the development of documentation and repeatable processes for Payroll and Payouts products
• Action the correction of off-track Implementation Packages, working closely with the Solutions Consultant to find solutions that meet customer needs
• Maintain consistent communication with your portfolio of customers and your internal stakeholders across the Sales, Integrations Support and Customer Success teams, in order to keep them informed on next steps and action items
• Collect product feedback and share relevant points with the Product and Technical teams

What you have:

• Previous experience in a Customer Support or Implementation role, with a focus on Payroll
• Certified Payroll Professional (CPP) Certification
• Proven ability to prioritize and manage simultaneous projects with internal and external  stakeholders
• Solid technical understanding with the ability to critically analyze problems to subsequently share relevant details with technical teams
• Strong organizational skills and the ability to work autonomously
• Excellent communication skills and emotional intelligence, you understand and enjoy working with people 

It’d be even cooler if you had:

• Experience working with Salesforce or similar CRM
• Experience working in a SaaS environment 
• Knowledge of restaurant operations
• Experience in technical support