Job Description
7shifts is an all-in-one team management software platform designed for the restaurant industry. Weâre used by 1 in 15 restaurant workers and over 40,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of reimagining hiring for hospitality through our network of restaurants and hospitality professionals.
As a Payroll Implementation Manager at 7shifts, you will be an integral part of the Implementation team as 7shifts expands into the world of Payroll. You will work directly with customers to understand their needs, use your Payroll expertise to act as a trusted advisor to provide guidance, and work with our sub-processor in order to activate customer accounts and push them live.
Weâre building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.Â
What youâll do:
- Coordinate the payroll implementation process for your book of new and existing 7shifts users by collaborating with our subprocessor to complete the year to date (YTD) data import, tax setup, and initial payroll cycle
- Support the development of documentation and repeatable processes for Payroll and Payouts products
- Action the correction of off-track Implementation Packages, working closely with the Solutions Consultant to find solutions that meet customer needs
- Maintain consistent communication with your portfolio of customers and your internal stakeholders across the Sales, Integrations Support and Customer Success teams, in order to keep them informed on next steps and action items
- Collect product feedback and share relevant points with the Product and Technical teams
What you have:
- Previous experience in an implementation or project management role, with a focus on US payroll
- Proven ability to prioritize and manage simultaneous projects with internal and external stakeholders
- Solid technical understanding with the ability to critically analyze problems to subsequently share relevant details with technical teams
- Strong organizational skills and the ability to work autonomously
- Excellent communication skills and emotional intelligence, you understand and enjoy working with peopleÂ
Itâd be even cooler if you had:
- Certified Payroll Professional (CPP) Certification
- Experience working with Salesforce or similar CRM
- Experience working in a SaaS environmentÂ
- Knowledge of restaurant operations
- Experience in technical support
- Opportunity: Itâs an exciting time to work at 7shiftsâour product is evolving and our team is scaling quickly. Scale like this offers many unique learning opportunities in a short period of time, accelerating the professional growth of our team members
- Challenge: Weâre tackling real problems for restaurant owners and weâre just getting started. Working at 7shifts means playing a key role in solving those problems and elevating an entire industry
- Culture: Thereâs a reason weâre one of the best workplaces in North America! We value integrity, adaptability and collaboration in an environment that moves quickly to drive incredible impact
- Equity:Â Equity in a Series C, VC-backed SaaS companyâenabling every team member to be an owner of their future success!
- Health and Wellness: Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives
- Flexibility:Â Our team is intentional around how and where we workâwhether thatâs remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer an open vacation policy to encourage everyone to recharge when they need it. Oh, and a â90 Day Shiftâ program that supports our team members in exploring the world
- Support: We set our team members up for success with the latest Apple technology, a home office set up, and some fun 7shifts swag to make it official! Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more
Date Posted
11/04/2023
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