Implementation Project Manager (Temporary 6 Month Term)

Please Note: This is a full time, temporary position that will last 6 months. 
Position Summary

As Implementation Project Manager, you are responsible for managing multiple concurrent projects and/workstreams in a complex program to facilitate an efficient and successful product implementation and customer onboarding process, with minimal support and supervision. 

Your main objective is to proactively and strategically manage new customer implementations – discovering and documenting customer’s requirements, creating end-to-end project plans, facilitating the execution of deliverables, coordinating with internal departments to fulfill client needs, and tracking against plan. It is vital to have strong customer facing communication skills and an ability to identify and escalate barriers to project success.

In this role, you will:

• Act as a strategic and trustworthy partner between your client and League during the onboarding process
• Accountable for the creation and management of one or more project plans, status reports, and risk and issue logs
• Coordinate and facilitate processes, and schedule meetings to track towards timely execution of implementation
• Demonstrate core problem solving skills in ambiguous situations to deliver a successful implementation and onboarding
• Collaborate with a cross functional team, during a project to inform various stakeholders of upcoming tasks, project status and escalating issues when necessary
• Demonstrate the ability to motivate and guide internal teams to deliver according to plan, including but not limited to:
  • Marketing and Communication teams in regards to communications and engagement strategy
  • Product and Operations teams for discovery meetings and delivering to customer requirements
• Lead client discussions on implementation and/or project activities
• Proactively reach out to clients & decision makers to manage expectations and drive accountability
• Capture ongoing and post-onboarding customer feedback to contribute to Implementation Team’s ongoing process enhancements
• Foster referenceable clients who are openly willing to speak about their onboarding experience
• Support Implementation Associates on delivery functions
• Skilled in project management practices and tools
• Communicate and escalate barriers to project success
• Support internal initiatives to develop or improve documentation and processes that contribute to League’s delivery model

Preferred Qualifications

• Minimum 5 years in a high-performance account management / implementation capacity
• 2+ years of project management experience preferred
• Bachelor’s degree or equivalent
• Experience in the healthcare, benefits or technology preferred

Attributes / Characteristics

• Comfortable operating within a dynamic work environment and executing in situations where some unknowns exist
• Excited about League’s mission of empowering people to live healthier and happier lives
• Enthusiastic about constant learning and self-improvement

Security-Related Responsibilities

• Compliance with Information Security Policies
• Ensure access management is performed in compliance with the employee's role and responsibilities
• Responsibility and accountability for executing League's policies and procedures within the department/ team
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations