Implementation Specialist

Yellowbrick Data is a modern cloud Data Warehouse start-up headquartered in Silicon Valley. We are a flexible multi-cloud solution, winning customers with our incredible speed and controllable costs. Our technology is used by the world’s largest insurers, credit card companies, telcos and healthcare firms, all of whom depend on our products to make critical decisions quickly without compromising the security of their data. Yellowbrick is well- funded with $248m raised from top-tier venture firms.

Job Overview

Provide world class implementation assistance to Yellowbrick enterprise data warehouse customers and exceed their expectations of the implementation commencing post POC. Manage implementation of Yellowbrick in the customer environment in concert with the Partner and or customer. Resolve customer issues and drive best practices. Work directly with support, engineering, product management to ensure customer priorities are aligned with development plans. Develop and maintain effective plans that ensure TTV. Customer issues are resolved quickly and efficiently. Leverage leadership, technical experience, knowledge, and passion to guarantee customer value. Direct experience working with enterprise data warehouse platforms, SQL, ETL, and database administration are 
preferred.  

Responsibilities 

The Implementation Specialist will be engaged when the customer has purchased at the conclusion of the POC through official release into production.

This individual will be responsible for the following: 

• Ensure that the implementation of Yellowbrick from POC to Production is completed
• Accelerate the TTV of the project
• Advise customer on best practices
• Engage with Yellowbrick support to ensure cases are resolved quickly
• When needed engage Engineering to ensure issues are resolved expeditiously
• Work cohesively with partners to ensure that the system is in production
• Proactively address any concerns in design/direction
• Assess if there are issues/concerns that need to be addressed by the greater Yellowbrick team
• Look for additional opportunities within the customer that my result in added revenue
• Provide training as needed to ensure customer can manage and use Yellowbrick upon departure
• Participate in the development of training materials. Design, develop, test high performance database software

Qualifications

• Sound Yellowbrick experience
• Minimum of 10 years supporting Fortune 500 companies, preferably in enterprise storage, networking, or enterprise applications industry with prior leadership and technical roles in professional services or customer support
• Understanding of distributed database architecture (compute nodes, servers, storage, networking, management processes, distribution, alerting, etc)
• Prior experience in technical management, technical support or operations of enterprise data warehouse platforms (Teradata, Netezza, Vertica, Greenplum, HANA, Oracle, SQL Server or similar) is a plus
• Develop, build and maintain strong client relationships with key stakeholders in the implementation process.
• Customer focused, understanding customer requirements and delivering on commitments while working with field teams, and backend resources to achieve 100% satisfaction.
• Strong written, verbal and presentation skills including the ability to deliver technical evaluation and project monitoring
• Strong sense of urgency and be available to manage crisis situations
• Ability to work effectively in high-stress situations and engage with the account at all levels
• Willing and able to travel throughout the region
• Experience with operating systems i.e. Network, storage, compute
• Detailed orientated – good listener
• Strong team player who enjoys delighting customers

How the IS will be measured

• Customer is in production meaning Yellowbrick is the primary system – customer may still be in parallel
• Final Healthcheck is performed to ensure that there no issues
• Customer Survey 8+ out of 10.
• Hours per customer will be determined based on current status in conjunction with the Account Team.
• Since this is the beginning of the program, a 3 month review or perhaps sooner if needed, will be conducted to evaluate any changes that will need to be made based on discovery and direction of the program.
• Up to 50% travel

We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Yellowbrick Data also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Yellowbrick Data.

To all recruitment agencies: Yellowbrick Data does not accept agency resumes. Please do not forward resumes to Yellowbrick Data employees or any other organization location. Yellowbrick Data is not responsible for any fees related to unsolicited resumes.