Implementation Specialist

Overview

The Property Tax teams at Avalara are looking for a talented, highly motivated Implementation Specialist to join our team! This professional will play a key role in providing high quality implementation services to our clients. While being responsible for analyzing client data for translation into the format needed for our solutions. Assisting the Implementation Manager with day-to-day support for clients and investigating new software features using feedback gathered during the implementation processes.

*We're opening this role to candidates located in commuting distance from our Durham, NC office as this will be a hybrid role.*

Responsibilities

• Interact with newly contracted customers to gain understanding of their data files, then format as needed for software implementation
• Identify implementation challenges and provide recommendations for solutions
• Gather customer feedback to identify and document gaps in software functionality
• Work closely with the Implementation Manager to resolve gaps in software functionality
• Assist with documentation needed for clients on implementation processes

Qualifications

• Experience in property tax or Sales & Use Tax required
• Excellent knowledge of Excel
• Strong organizational and analytical skills
• Exceptional written and oral communication skills
• Demonstrated ability in independent functioning
• Flexibility to adapt to changing requirements and environment
• Experience working with tax software

About Avalara

About Avalara:

We're building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there's an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes - the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.

Avalara works with businesses of all sizes, all over the world - from corner stores to gigantic global retailers - to calculate tax accurately and automatically, at speeds measured in milliseconds. That's a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That's why we're growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Brazil, Canada, India, U.K, Belgium and across Europe.

Equal Opportunities:

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.