Job Description
Affirm is reinventing credit to make it more honest and friendly giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
As an Implementation Support Specialist I you’ll combine your exceptional technical and communications skills to support the implementation of the Affirm solution with our growing network of retail partners. You will serve as a primary support contact for our partners’ business and technical teams throughout the integration process while working cross-functionally with Affirm’s Engineering and Merchant Operations teams to help provide clients with quick solutions troubleshoot account issues and build internal processes that scale.
This remote role requires the availability to work between 8am-6pm in Pacific time zone and is only available to candidates located in the Pacific time zone due to business needs.
What you'll doProvide exemplary support to merchant partners on topics including: marketing best practices accounting workflows implementation guidance / troubleshooting
Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems
Identify and implement new operational processes to drive efficiency
Develop detailed technical documentation
Engage with internal stakeholders to define cross-functional workflows
Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set
Bachelor’s degree or equivalent experience
1-3 years of experience in relevant industry (Tech eCommerce SaaS) and/or similar role(s)
Past success in a job internship or volunteer role that required written communication with stakeholders customers or partners
Exceptional project management communication and technical skills to manage client engagements and internal resources
Proven ability to manage multiple assignments simultaneously work independently and drive projects to completion with minimum guidance and high attention to detail
Nice to have : Previous experience in the payments or e-commerce space
Nice to have: knowledge of of HTML Javascript API’s
Pay Grade - D
Equity Grade - 1
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors including location experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards monthly stipends for health wellness and tech spending and benefits (including 100% subsidized medical coverage dental and vision for you and your dependents.)
USA base pay range (CA WA NY NJ CT) per year: $70000-90000
USA base pay range (all other U.S. states) per year: $62000-82000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology Food various Lifestyle needs and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application" you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection processing use and storage of your personal information as described therein.
Top Skills
What the Team is Saying
What We Do
At Affirm we help people say yes to the things that matter with flexible transparent ways to pay over time. No hidden fees no compound interest and no fine print—just a smarter way to spend.
Why Work With Us
Who is an Affirmer? /noun/ Someone who believes finance shouldn’t be complicated. We come from a diverse set of backgrounds and we’re driven by the desire to improve lives through honest financial products. We define success by challenging one another to bring our best ideas to every single project—and we have fun while doing it.
Gallery
Affirm Offices
Remote Workspace
Employees work remotely.
Affirm is a remote-first company! Our employees can work anywhere in the U.S. but if an office is more your style we have office locations in San Francisco Chicago New York City and Pittsburgh.
Similar Jobs
Affirm
Software Engineering Apprentice Full-Stack
Explore More
Date Posted
04/13/2026
Views
0