Job Description
At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
As an Inbound Growth Specialist (iGS) you are the first human touchpoint for a high volume of inbound demo requests and free Klaviyo accounts. You provide fast high‑quality first interactions with Klaviyo’s smallest accounts to create a seamless experience from first touch through purchase.
This team sits within the Marketing organization as part of the Growth motion and partners closely with Sales Business Development Product and Customer Success. The primary goal of this role is to acquire as many high‑quality new logos as possible while maintaining an exceptional customer experience.
You will:
- Field inbound demand (demos trials free accounts and product inquiries) via phone email and other channels.
- Run consultative decision‑driven demos focused on one‑call closes whenever possible for smaller opportunities.
- Do targeted business discovery to understand goals urgency and fit.
- Qualify in or out efficiently so you know where to double‑down and where to quickly move on.
- Own and work a high‑velocity pipeline using strong prioritization and time management to maximize new logo acquisition.
This role is a proven stepping stone into Account Executive and other closing roles in sales while also opening doors into other go-to-market paths such as customer success marketing enablement or operations.
How You’ll Make a Difference
- Drive new logo acquisition as a primary objective maximizing the number of high-quality new customers while maintaining an exceptional customer experience
- Contribute to broader Growth team goals across free-to-paid conversion logo count ADS and other core growth metrics
- Navigate a high volume of incoming product and sales related inquiries via phone and email
- Consult with customers to advise and design solutions based on ecommerce best practices and optimal utilization of Klaviyo’s platform to drive customer value
- Conduct consultative qualification of prospects and provide demonstrations of the platform
- Identify and deliver best next steps and/or resources to persuade prospects to purchase and/or activate subscriptions
- Collaborate cross-functionally and with marketing and sales management to improve our overall customer experience including creating a structured feedback loop on product web experience onboarding experience and other key customer touchpoints
- Demonstrate substantive knowledge of e-commerce SMS and email marketing
- Perform other related duties as assigned
Who You Are
- Have previous academic work and/or internship experience with some transferable skills (sales customer service support retail hospitality etc.)
- Have a BA/BS or equivalent
- Excited motivated and inspired by exceeding goals and continuously learning
- Thoughtful engaging energetic and a self-initiator
- Experience or the ability to operate in a fast-paced high-volume environment
- Detail-oriented with strong time management and prioritization skills
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills; you enjoy talking to customers and helping them make decisions
- 6 months+ experience in business development is a plus but not required
- Proficient with Google Suite and Microsoft Office Suite or related software; CRM proficiency (Salesforce or similar) is a plus
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors including the applicant’s job-related skills relevant experience education or training and work location.
In addition to base salary our total compensation package may include participation in the company’s annual cash bonus plan variable compensation (OTE) for sales and customer success roles equity sign-on payments and a comprehensive range of health welfare and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding client or partner work if applicable team meetings and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career where you’ll be welcomed as your whole self from day one and supported with generous benefits we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy security bias awareness and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process you acknowledge that you have read understood and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex (including pregnancy) gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law.
Skills Required
- BA/BS or equivalent
- Previous experience in sales customer service support retail or hospitality
- Excellent written and verbal communication skills
- Experience in business development
- Proficient with Google Suite and Microsoft Office Suite
- CRM proficiency (Salesforce or similar)
What the Team is Saying
What We Do
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI Klaviyo combines marketing automation analytics and customer service into one unified solution making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183000 brands like Mattel Glossier Daily Harvest and Liquid Death deliver 1:1 experiences at scale improve efficiency and drive revenue.
Why Work With Us
We refer to our employees as ‘Klaviyos’ and we make up a diverse community united around shared values: We’re curious collaborative driven innovative fun and fully ourselves at work. No matter which team you join your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.
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Date Posted
05/21/2026
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