information technology (it) assistant

Work setting

• School or educational institution/establishment

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Supervision

• No supervision responsibility

Experience and specialization

Computer and technology knowledge

• JavaOS
• Servers
• Desktop applications
• Mac OS
• Python

Additional information

Work conditions and physical capabilities

• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Initiative
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

Other benefits

• Free parking available
• Parking available