Inside Sales Specialist

Inside Sales Specialist, EMEA

About the role:

You’ll proactively manage the customer sales process for product lines, accounts and/or sales opportunities via phone and e-mail. Connecting with both prospective and existing customers, you’ll help guide them to our products that best meet their needs.

This involves collaborating closely with your colleagues and other departments to address customer questions/concerns, providing budgetary pricing, creating, and submitting individualized quotes and ultimately closing the sale.

What you will be doing:

• Manage the customer sales process for specific territory, product lines and/or accounts via phone and e-mail
• Help specific sales teams to meet sales targets, provide accurate forecasting, and in maintaining lead, opportunity, and customer information in the CRM database
• Further qualify in-bound marketing qualified leads
• Create/submit individualized quotes and close the sales process, through the point of order receipt, in collaboration with Customer Service
• Use good product knowledge to help guide customers to the products that best meet needs, coordinating with internal Sales and Scientific Technical Advisor teams to assist customers
• Work collaboratively with the wider sales and regional marketing teams - setting up activities and events to generate qualified sales leads
• Establish and maintain strong, positive, productive relationships with clients including product end-users, management and purchasing contacts

Minimum Requirements:

• BSc, or equivalent, in Life Sciences or Chemistry
• Proven ability to quickly comprehend highly technical concepts and articulate them well to others
• Outstanding relationship building, interpersonal and communication skills
• Strong ability to identify customer needs
• Demonstrable ability to solve problems and work effectively in a team environment
• Proficient with Microsoft Word, Excel and Outlook and CRM database
• Fluent German and English language skills, both written and spoken

 Preferred Skills and/or Experience:

• NGS Sales experience
• Experience of using SFDC
• Proven successful sales experience with a technical product line
• Additional European language skills 

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