Insight Professionals at Trendyol

Team: Customer Experience Insight & Quality & Training

About the Team

At Trendyol Finance, we drive financial clarity, sustainability, and smart decision-making at every level of the business.

As a strategic partner to commercial teams, we bridge data with action—ensuring efficiency, compliance, and long-term value creation.

From budgeting to forecasting, we turn numbers into insights that shape Trendyol’s growth journey in a fast-moving ecosystem.

About the Role:

As an Insight Professional you will be responsible for generating deep customer insights to support strategic decision-making across the organization. You will lead end-to-end market research projects, combining both qualitative and quantitative methodologies to understand customer needs, behaviors, and pain points.

You will be working closely with cross-functional stakeholders such as product, marketing, CX, and business teams, translating complex data into clear, actionable insights that drive customer-centric improvements. This role requires strong analytical thinking, curiosity about customer behavior, and the ability to operate effectively in a fast-paced and dynamic environment.

You will be playing a key role in shaping research frameworks, designing questionnaires and discussion guides, analyzing multi-source data, and communicating insights through compelling storytelling and presentations. Your work will directly impact customer experience, product development, and business growth.

Responsibilities

Identify and analyze pain points, design root causes and design preventive activities

Evaluate study results; translate findings into actionable and inspiring insights for all relevant teams

Interpret and synthesize customer feedback from various sources (customer surveys, operational data, contact center data, social media and customer research)

Regular measurement of customer experience KPI's and making necessary arrangements by detecting improvement area

Closely collaborate with internal stakeholders in addressing insights-related requestsIdentify new project ideas and methodology opportunities for consumer centricity

Expected Qualifications

The experience range for this position is suitable for specialist/senior specialist roles

Bachelor’s degree from reputable universities (statistic, business administration, economy, sociology, psychology etc.), masters degree is a plus

Minimum 4 years of experience in service sectors e.g. FMCG, finance, telecom or market research agency, e-commerce experience is a plus

Strong knowledge of market research methodologies; having both qualitative and quantitative experience is a plus (ie: Preparing questionnaires, discussion guides, analyzing data)

Customer-driven and analytical mindset with a desire and ability to identify and resolve customer problems

Strong analytical skills for interpreting data from multiple sources and turning data into clear, actionable insights

Exceptional communication, persuasion and team working skills

Able to work within a dynamic and fast-paced environment

Excellent verbal, written and presentation skills in English

Insight Professionals

Company

Location

Type

Job Description

Responsibilities

Expected Qualifications

Explore More

Date Posted

Views

Similar Jobs

Process Control Professionals - Trendyol

CRM Analytics Professionals (Fintech Services) - Trendyol

Procurement, System & Process Development Professionals - Trendyol

Category Professionals - CEE - Fashion - Trendyol

Trendyol Express - Cross Border Cost Control Professionals - Trendyol

SAP Business Analysis Professionals - Trendyol