Integrated Consumer Manager - Remote

Auto req ID: 20650

Title: Integrated Consumer Manager - Remote

Job Function: Strategy and Business Planning

Location: REMOTE

Additional Location:

Company: Harley-Davidson Motor Company

Full or Part-Time: Full Time

At Harley-Davidson, we are building more than machines. It's our passion and commitment to continue the evolution of this storied brand and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?

Our International Markets are focused on creating an inclusive and expanding rider community that appeals to new and existing riders. We strive to deliver an H-D experience with an unequivocal customer focus.

From the UK to Singapore and many places in between, our employees are essential to our success. Our efforts are concentrated on the highest priority markets, primarily North America, Europe and parts of Asia Pacific. We have concentrated our resources in-market for maximum impact in line with our future strategy. Our regional offices and in-market teams have the freedom within a clearly defined framework to make decisions to drive their business. In-market teams are agile and equipped to understand consumer needs, provide focused attention to dealers, and respond more quickly to local market conditions.

Job Summary

The Integrated Consumer Manager is responsible for driving the commercial strategy to profitably serve the consumer where and when they want to shop. The Manager will be the conduit between Product, Sales, Digital, and Operations to ensure we focus on the most impactful ways to engage and serve the consumer. This role will be at the center of driving the most transformational projects for our Parts, Accessories, and Apparel businesses. They will leverage data and analytics to drive new initiatives, continuous improvement activities, and collaboration with key stakeholders. They will set the roadmap to unlocking business value across regions and channels, seeing initiatives through from ideation to development to implementation.

Job Responsibilities

• Oversee the omni-channel strategy and program management focused on serving the consumer, creating value for all channels, and achieving our 5-year growth targets for parts, accessories, and apparel.
• Identify and implement consumer-centric capabilities concentrated on deepening our connection with existing consumers and expanding our reach to new consumers in key markets.
• Champion continuous improvement opportunities to optimize our go-to-market process and more efficiently serve the consumer.
• Create detailed roadmaps around strategic initiatives and drive initiatives forward in partnership with key stakeholders.
• Align Product strategy, Digital enablement, and Commercial execution, ensuring successful project implementation and scale.
• Establish SOPs, toolkits, and metrics to monitor and evaluate program success for internal and external partners.
• Actively participate as a functional thought leader with Digital, Finance, Sales, Logistics, and Product teams.

Education Requirements

Bachelor's Degree Preferred

Experience Requirements

• Minimum of 8 years leading efforts to drive deeper connections with consumers through operational excellence in a multichannel consumer goods environment.
• Focus on generating results through innovative solutions that focus on long-term, and meaningful, sustained improvements. Proven success in balancing cost and service while improving performance and ROI.
• Comprehensive understanding of the consumer experience in omni-channel ecosystems (Wholesale, Ecommerce, Retail stores, and other digital products).
• Excellent communication skills. Inspires others through communication across multiple mediums in a virtual environment and is able to influence across all levels of the organization.
• A strong vision for what great looks like to obsess over serving the consumer within an omni-channel marketplace. Not content with the status quo yet focused on driving positive change.
• Ability to work in a cross-functional environment and lead a team of skilled professionals to deliver corporate results.
• Experience leading large-scale projects balancing competing priorities and finite resources.
• Track record as an authentic leader- honest and open with their teams, a strong sense of integrity, as well as a solid ethical code which they live by.

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

We offer an inclusive compensation package for all salaried employees including, but not limited to, annual bonus programs, employee discounts on motorcycles and related products, general merchandise, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson ( here ).

Direct Reports: Yes

Travel Required: 0 - 10%

Visa Sponsorship: This position is not eligible for visa sponsorship

Relocation: This position is not eligible for relocation assistance