Integration Specialist

The Integration Specialist Contractor is a critical player in a program that is key to our long-term success. We need someone who can coordinate the setup of direct connections between Podium and a client's customer management or order management system. We are open to remote or local.

What you'll be doing:

• You will coordinate standard and custom integration projects for Podium and our clients while delivering a world-class customer experience for them.

• You will be comfortable configuring software settings and managing a work queue with a large number of requests.

• You will support our clients and Customer Success Managers. The integrations you complete are key components in the overall success plan for the clients they manage.

• You will solve integration issues. Technical and process issues may arise during the initial integration or as dependent platforms change. You will troubleshoot and solve these problems.

• You will serve as an integrations expert across Podium and share customer needs for automations to continually improve the integrations we offer.

• You will maintain high quality documentation of the integrations that we set up.

What you should have:

• Must be fluent in English

• 1+ years of experience in integrations product support or similar field

• Experience working in a SaaS or technical environment

• Experience working through API and FTP integrations preferred

• Experience with Salesforce or Tray.io (or similar) preferred

• Demonstrated over-achievement managing a large work queue

• Experience working directly with clients comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization

• You will also need to be the type of person who:

  • Constantly invents new and better ways to get things done.

  • Is accountable to others. Your projects will be part of a larger client engagement.

  • Earns the trust of your colleagues by always keeping your commitments.

  • Keep your key stakeholders informed on the progress being made in setting up integrations.

  • Focuses on results. What you do has a clear purpose and you are not satisfied until you achieve your planned outcomes.

Benefits:

• Pay: $7.06-7.50/hour for full-time work

• Remote work from home setup

• Company provided equipment