Internal Communications Associate I/II - 014071

Summary:

The Internal Communications Associate is responsible for a variety of internal communications needs related to our corporate culture and mission, human resources, employee engagement, our new hybrid work environment and more. In partnership with other key internal business areas, this individual creates and deploys planned communications throughout the organization to help employees connect with our culture and mission and understand how their work supports the organization's corporate goals and strategy.

Essential Responsibilities/Accountabilities:

Level I:
• Supports the overall internal communications strategy for the company.
• Leverages various communications channels and styles to connect with employees at all levels of the organization.
• Serves as a communications resource and liaison to senior leadership and other internal business areas.
• Contributes to internal communications channels, including writing, editing and posting to the corporate Intranet, email newsletters, lock screens, all-employee/leader meetings and more.
• Monitors and reports on metrics, including those related to email and corporate Intranet.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values and adhere to the Corporate Code of Conduct.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Level II: In addition to all level I responsibilities
• Manages and prioritizes a larger volume of complex work independently.
• Leads interdepartmental and cross-functional communications initiatives across business segments.
• Develops and executes internal communications campaigns.
• Aids in development of solutions to meet future communication needs.

Level III: In addition to all level II responsibilities:
• Serves as a trusted advisor to key stakeholders within the organization with the ability to connect the dots and provide guidance.
• Examines corporate-wide and industry trends and develops new ways to best engage with leaders and employees.
• Plays a larger role in the development and analyzation of communication strategies based on corporate gaps and needs.
• Aids in developing less senior team members.
• Leads internal clients to new insight into opportunities.
• Constantly seek opportunities to improve team functioning.

Minimum Qualifications:

NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

Level I:
• Bachelor's degree required. In lieu of degree, six (6) cumulative years of communications experience required.
• Two (2) years of communications experience preferred.
• Must have a strong communications background.
• Excellent interpersonal skills including both written and oral communication.
• Strong and engaging writer.
• Understands employee communications needs and preferences, especially in a hybrid work environment.
• Must be able to work independently or as a team and juggle multiple tasks at the same time.
• Ability to interact with internal customers and with all levels of management.
• Knowledge of communications strategy, modalities of communication and their impact on employee performance and/or engagement.
• Must be able to deliver timely communications and ad-hoc updates.

Level II: In addition to all level I requirements:
• Minimum of four (4) years of communications experience.
• Proven track record managing increasingly independent and/or complex assignments over time.
• Must have the ability to lead and facilitate collaboration among a multidisciplinary team to fulfill key metrics.
• Ability to consistently connect communications topics to strategy, mission, culture and more.
• Manage stressful situations in a solution-oriented way with a positive attitude.
• Experience executing and overseeing multiple projects while working under deadline and changing priorities.
• Knowledge of communication trends and opportunities.
• Strong communication and presentation skills.

Level III: In addition to all level II requirements:
• Minimum of six (6) years of experience in corporate communications.
• Ability to lead knowledge transfer and discussion around communications strategies and tactics.
• Proficiency and expert skills with presenting clear and concise information to various groups throughout the organization.
• Strong executive communications experience.
• Experience leveraging metrics to get results and drive strategy.

Physical Requirements:
• Must be able to travel across the enterprise.
• Ability to work in a home office for continuous periods of time for business continuity.

The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve.

Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce.

OUR COMPANY CULTURE:

Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)