Internal Communications Manager

Meet Upside:

We created Upside to help communities thrive! Our retail technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cash back than any other product, and tens of thousands of brick and mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our local retailers, the consumers they serve, and towards important sustainability initiatives. Our mission, values, and commitment to inclusivity guide our team of more than 300 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide. You’ll join a Team whose experience hails from places such as Google, Uber, Amazon, Instacart, Capital One, and MasterCard with proven startup executives and venture capitalists.

Upside was named #2 on Deloitte's 2021 list of Fastest Growing 500 Tech Companies and  #308 in Inc.’s America’s fastest growing private companies of 2022. Upside’s Series D funding was raised in March 2022 and led by General Catalyst at a $1.5 billion valuation. Other investors include Bessemer Ventures and Formation8.

About the job:

As Upside’s Internal Communications Manager, you will be responsible for developing and implementing our internal and executive communications function. Everything you do will evolve our brand story internally, and your work will drive employee engagement and ensure Upside employees understand our goals and priorities. We’re seeking someone who is driven and creative, and who wants to grow their career at a mission-driven company.

What you’ll do:

• Work cross-functionally across teams—such as Marketing/Experience, Learning and Development, Knowledge Management, chiefs of staff, and executive leadership—to execute internal communication initiatives from concept to delivery
• Ensure communication messaging and materials are accurate, high-quality, and aligned with the company’s brand strategy
• Consult with executive management to develop effective communication procedures and policies for various internal situations
• Support leadership and company meetings by crafting messaging and programming
• Partner with the broader Marketing, IT, and Knowledge Management teams to explore and recommend new channels or technologies where possible
• Assist in the planning, coordination and execution of internal employee events as needed
• Measure and monitor the progress of internal communication strategies

What you need:

• 4+ years of professional experience writing for a corporate environment
• Bachelor’s degree or higher
• Exceptional communication abilities – written, spoken, and listening
• Editorial mentality that seeks to understand what audiences consume and how to create it
• Professional understanding of crisis management
• Comfort with finding and learning new tools to enhance company-wide communication
• Experience in a fast-paced company, preferably in tech
• Good problem-solving and critical thinking skills
• Self-starter work ethic, entrepreneurial personality

The fine print:

• Worksite location: This is a hybrid position based out of our DC office. It's preferred that the Marketing Team comes onsite twice a week. Please note that full Covid-19 vaccination is required to enter our office.
• Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here. Come join us!