(INTERNAL OPPORTUNITY ONLY) Technical Onboarding Lead

YOUR OPPORTUNITY

You will be responsible for helping leadership onboard new hires, as well as current employees, for the Technical Success & Services departments. This is a pivotal position, as it's critical to provide the best onboarding & training experience for new hires as possible. You will be working closely with all new hires and guiding them through personalized onboarding plans, which you'll develop, that will span up to the first 6-months of employment. In addition to onboarding new employees, you will also be responsible for promotional transition plans when a current employee moves to a new position within the department. This includes building training tracks for each position in the department.

WHO WE ARE

At InMoment, we have a saying: #OwnTheMomentsThatMatter. And we live it! As a team, we recognize that every moment offers a new opportunity to make an impact and leave our mark. We take deliberate action to make the lives of our families, teammates, clients, and community better within every interaction.

We are dedicated to our game-changing mission of Experience Improvement (XI), helping our clients improve experiences at the intersection of value-where customer, employee, and business needs come together. We consistently challenge the status quo in the customer experience (CX), employee experience (EX), market research (MX), and product experience (PX) industries with our hyper-modern technology platform, decades of domain authority, and global teams of experts. And we have more innovation in store!

Are you ready to #OwnTheMomentsThatMatter with us?

WHO YOU ARE

REQUIRED SKILLS

• XI Platform knowledge
• Passionate about relationship management and team development
• Strong experience in CX applications
• Proven ability to effectively train individuals on a technical platform
• Technical aptitude
• Ability to troubleshoot/QA technical solutions
• Attention to detail
• Strong and adaptable communication style
• Bold decision making
• Data-driven prioritization planning
• Solid organizational skills, ability to manage to multiple priorities and to develop professional onboarding materials
• Flexible with changing priorities - things are constantly changing!

HIGHLY WELCOMED SKILLS

• API/SAML/SSO familiarity
• Working knowledge of HTML/CSS/Javascript
• Moderate/advanced Excel skills
• Groovy script experience
• Experience manipulating data in various formats
• Salesforce experience
• Kimble experience
• Expert knowledge of JIRA/Atlassian products
• Working knowledge of IVR
• Ability to understand and utilize the Knowledge Center & InMoment University
• Bug process & outage management
• DBA & Databus knowledge
• Release & launch support knowledge

WHAT YOU'LL DO

Maintain Operational Excellence

• Lead recurring meetings with managers to keep them updated on onboarding activities
• Ensure mandatory training is completed for the department
• Active participation in internal/external initiatives & special projects
• Develop and maintain professional, open and honest working relationships, acting as a positive role model at all times
• Training on KPI's/Department goals

Foster Employee Growth

• Train & mentor employees
• Develop applicable onboarding materials
• Create a work environment that allows for employees to grow both technically and professionally
• Seek to advocate for and involve individuals in broader InMoment activities when possible (User Groups, Blogging, Internal Innovation Projects, etc.)
• Highlight individual successes whenever possible (via Success Stories, Newsletters, during Team Call, AwardCo, or "Leave your Mark" submissions)
• Conduct regular 1:1 meetings with those you are onboarding
• Ensure personalized onboarding plans are created and utilized for employees
• Conduct assessments highlighting successes and areas to improve when employees have completed their onboarding plans

WHAT YOU'LL GAIN

• Autonomy - We trust our employees and offer an extremely flexible work schedule
• Unlimited PTO - We encourage all employees to recharge!
• Medical with HSA (which includes generous employer match & contribution) and FSA options
• Dental and vision insurance
• 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
• Generous Parental leave program
• Legal, ID theft, and employer-paid disability and life insurance
• Access to wellbeing initiatives and offerings such as our Employee Assistance Program
• Fun, innovative, collaborative, supportive working environment
• Inclusion and Diversity teams - Women of InMoment and InMovement
• Employee rewards and referral programs with generous payouts
• An opportunity to truly 'Leave your Mark' in a global organization. Come join our team!

KEY RELATIONSHIPS

Reports to Director, Technical Success

At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment.