International Onboarding Specialist - Associate

This role is for implementing client business and not for HR onboarding. Please do not apply if you are expecting this to be an HR Onboarding role.

Seriez-vous en mesure d'aider nos clients francophones à transférer leurs flux de trésorerie à J.P. Morgan?

Helping French-speaking clients expand their business into international markets is a strategic opportunity for Commercial and Investment Banking and the initial onboarding experience sets the tone for the entire relationship. You will have a great opportunity to work directly with the client and the coverage team to determine the best approach to onboard the client's business to treasury and liquidity products and services, including working with Know Your Customer partners to complete of our Due Diligence process.

As a French speaking International Onboarding Specialist (IOS) in our Commercial Bank onboarding team, you will be able to develop your skills in coordinating all aspects of client onboarding experience, which includes account opening, set-up of treasury and liquidity products and services along with supporting client coverage teams in the fulfilment of AML/KYC requirements. You will support delivery of extensive solutions to meet our clients' domestic and international financial needs.

Job responsibilities

• Acts as a single point of contact responsible for the end to end client experience and satisfaction during the international onboarding process, for global and complex requests
• Is responsible for multi-entity, multi-jurisdiction client onboarding and product & service implementations
• Collaborates with the client and coverage team to develop and execute an implementation project plan, establishing clear expectations and providing transparency of timelines using project management principles and practices
• Contributes to identification, transparency, escalation, and resolution of risks and issues to closure
• Manages and coordinates client and internal partner communication and status updates
• Works closely with operations partners to establish the required services and test to completion
• Supports Sales partners and the sales process with RFP responses, client presentations and in person client visits
• Uses creative problem solving and solid decision making abilities
• Adheres to policy and procedures and international and domestic regulatory requirements
• Provides Subject Matter Expertise to partners and clients for international regulatory requirements, products & services, documentation and Regional/Country KYC requirements

Required qualifications, capabilities, and skills

• Applicants should be fluent in English (written & spoken) and in French (written & spoken)
• Strong business experience, including client facing roles
• BA/BS Degree (HBO)
• Proven capability of applying project management methodology to develop an implementation plan and execute deliverables
• Ability to soundly execute quantitative and qualitative analysis, draw salient conclusions and present information in a concise and effective manner
• Strong organizational skills both personally and across the working team to meet deadlines in a fast paced environment (time management and attention to detail)
• Strong interactive personal and communication skills and ability to influence others for positive results
• Experienced problem solver and critical thinker, adaptable to a changing, dynamic work environment
• Ability to take ownership, manage through conflict and mobilize internal resources
• Commitment to working in a diverse environment and supporting the firm's diversity programs

Preferred qualifications, capabilities, and skills

• Experience of international KYC/regulatory requirements
• Global Cash Management process knowledge
• International work experience
• Industry certifications (CAMs, PMP, CTP, PRINCE 2, SWIFT)
• Additional European languages are beneficial

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.