Internet Fulfillment Supervisor

You down with ecommerce and retail fulfillment? We’re on the search for a Supervisor for our Riverside Distribution Center. Our Internet Fulfillment Supervisors play a critical part in the online order fulfillment and continued fandom of our customers.

You’ll be responsible for overseeing an assigned area. Daily operations include putaway, order-filling, stock moves or inventory control tasks, order-packing, shipping, put-to-light, receiving, and the usual distribution center tasks. This position reports to the Manager of Internet Fulfillment.

This opening is for 2nd shift, Tuesday-Saturday.

• Supervise development and performance of 20+ associates, including daily operational procedures
• Conduct training classes and provide instruction for associates
• Handle all customer service related issues and e-mails in a timely and efficient manner
• Plan, coordinate and assist with the daily operational workflow to achieve maximum productivity and positive customer experience
• Monitor process accuracy as compared to established goals and coaches/recognizes associates accordingly
• Supervise the reconciliation of cycle counts as well as annual physical inventories 
• Create environment of teamwork, collaboration and open communication
• Understand and manage all safety procedures and ensures safe work practices are followed and maintained
• Monitor daily staff to ensure completion of distribution center tasks in a timely and accurate manner on a day to day work plan
• Conduct Observations on a daily basis to provide coaching and feedback to associates 
• Makes adjustments as needed to meet deadlines & performs other job duties as required 

• High school diploma or GED equivalent required, college degree preferred. 
• At least 2 years’ experience in fulfillment center or warehouse/distribution center supervising 20+ people. 
• Wave planning experience a plus.
• Experience working with various Warehouse Management Systems. (i.e. Manhattan, Red Prairie, Highjump). 
• Ability to lead and develop people in a team environment. 
• Solid knowledge in Excel, Microsoft Word, Outlook and a computerized warehouse management system. 

Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.