Investment Specialist II

Who we are

We’re a next-generation fintech company on a mission to help our members achieve financial independence to realize their ambitions—whether that’s buying a house starting a family or becoming debt free. We aim to be at the center of our members’ financial lives so they can get their money right. 

By joining SoFi you’ll help shape a brighter financial future for our 1.8+ million members—using innovative mobile-first technology to transform an industry that hasn’t changed in decades. With offices across the United States and abroad we’re one of the fastest growing companies in fintech—offering the agility of a start-up with the stability of seasoned management and dynamic passionate employees. 

Join us to invest in yourself your career and the financial world.

The role

As a SoFi Investment Specialist you will work with existing SoFi members and new customers to help them build and improve their financial futures using SoFi’s suite of investment services. SoFi offers Brokerage services Robo Advisor services and retirement accounts.

What you’ll do:

• Support members over the phone chat and email
• Educate and assist members on margin options and equities.
• Problem solve any operational or technical issues pertaining to SoFi Invest products
• Perform ongoing monitoring of member accounts with attention to detail and accuracy
• Work with SoFi’s custodial platform as needed to assist members in opening funding and transacting in their accounts
• Work with management and product teams to continuously improve operational processes and technical platforms to better serve our members
• Assess the member’s financial situation and goals through one-on-one inbound calls 
• Educate members on the benefits and value of Brokerage and Robo accounts
• Work with members who would like to open an investment account to help them understand the offering benefits and account opening process
• Educate members on terms and processes associated with Brokerage and Robo accounts
• Discuss and explain investment performance and decisions with current wealth members
• Provide member’s operational support for specific investment-related questions and issues

What you’ll need:

• Must have one of the following existing licensing combinations: Series 7 63 & 65 OR Series 7 & 66
• Must maintain all necessary professional certifications required for the role
• Bachelor’s degree preferred but a combination of education and experience may be considered in lieu of a degree
• 2+ years of financial services experience required preferably assisting customers in a service environment
• Experience and understanding of margin and option concepts rules and regulations
• Excellent verbal and written communication analytical and interpersonal skills and a customer service mindset
• Deep understanding of financial concepts
• Ability to identify meet and follow through with client needs and requirements
• Self-starter problem-solver and a goal-oriented team player with a ‘no job is beneath me’ attitude
• Ability to work independently and perform multiple tasks efficiently
• Organized with strong attention to detail
• Show curiosity and confidence when dealing with clients and able to ask for help when needed
• Meets evolving position objectives as defined by management
• Ability to iterate learn and innovate
• Must successfully clear FINRA fingerprint background check

Nice to have:

• Experience with corporate actions
• Experience with margin/investment risk
• Series 4
• Series 24

What We Do

SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete but can come together to create something truly unconventional in the world. For the last eight years we’ve been charting this new path forward. We call it The SoFi Way. At SoFi we don’t just talk about culture: we live it. The SoFi Way is how we show up every day how we make decisions and how we build for our members clients and each other.

Why Work With Us

Together with our members we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation and we’re at the forefront.

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