IT Analyst

Reviews, analyzes, and evaluates user needs to create system solutions that support organizational needs. Identifies and defines technological changes to improve processes and ensure the delivery of quality solutions.

Major Tasks, Responsibilities, and Key Accountabilities

• Works with cross-functional teams to identify and resolve system issues and provides training to users based on new or revised functionalities.
• Partners with internal stakeholders to define business requirements, identify improvement opportunities, troubleshoot system issues, and develop applicable solutions.
• Coordinates and executes system enhancement testing with engineering and technology teams to ensure quality, fit to ask, performance, and security compliance.
• Ensures software is successfully pushed into production environments and assists with the resolution of launch-related issues.
• Communicates with leadership regarding the status and completion of business requirements, test cases, and test execution.
• Monitors system performance and brainstorms new ways to add additional functionalities and systems enhancements.

Nature and Scope

• Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
• Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
• May provide general guidance/direction to or train junior level support or professional personnel.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.
   

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.