IT Applications Engineer

The IT Applications Engineer/Solutions Engineer will be responsible for implementing Hardware and Software standards to scale with our company and contribute to the development of policies, strategies, and best practices by participating in management meetings along with varied direct contributions. The management of these systems requires familiarity with SOX standards and requirements. You will work closely with corporate system owners across the company including Sales, Marketing, Finance, HR, and Engineering. In addition, you should have the ability to take on mentoring new members on the team or other groups based on their area of depth and expertise. You will need to have several years’ experience managing a complete lifecycle MFA solution. You will need to document, design, and train users on the new systems implemented. Strong project management skills will be required as you will work independently on large projects, providing updates to cross-functional partners.

• Identify gaps in the current IT service catalog and collaborate with appropriate business partners and IT teams to develop end-to-end technical solutions where appropriate.
• Engage with business partners to understand needs and advocate prioritization of efforts on their behalf across multiple IT teams.
• Advocate for and lead implementation of automation across the IT service catalog to enable IT workers to engage with more meaningful efforts and reduce repeated manual tasks. Leverage strong scripting skills across multiple platforms and languages.
• Be a key contributor to IT IAM standard operating procedures, processes, and guidelines.
• Participate in requirements collection for project engagements. Calculate Return On Investment and contribute a voice in the decision on whether to or how to proceed.
• Evaluate the need for new software or application implementations, changes, and improvements in the SSO environment. Lead project delivery for implementation.
• Manage direct relationships with external vendors and internal service providers.
• Make highly complex decisions with little to no oversight, acting as a primary leader accountable for decision-making, quality-control, and results delivery.
• Experience overseeing end-to-end execution of large-scale initiatives from requirements gathering to launch.
• On-call and occasional hours outside normal business according to business needs.

• Demonstrated ability to plan and document all project work through Jira.
• 5 plus years’ experience administering enterprise applications.
• Strong written and verbal communication skills.
• Ability to manage a multitude of complex tasks and responsibilities.
• Experience developing solutions for macOS and Windows in an enterprise environment.
• Strong troubleshooting and time management skills.
• Craft clear and concise documentation and knowledge base articles.
• Broad familiarity with a wide variety of IT Directory and Infrastructural systems. Examples: Azure Active Directory, Okta, Okta Workflows AWS, JAMF, Intune, Jira, Workday, etc.
• Experience working in a SOX compliant environment.
• Experience building Automated Reports.