IT Engineer

Imagen Technologies is a high growth healthcare startup enabling patients to be diagnosed, treated, and managed at their primary care appointment (vs. having to refer out to hospitals, imaging centers and other slow and expensive options). Today, we’ve built an AI-enabled platform that enables patients to receive immediate diagnostic tests, immediate results, and immediate next steps – all in a single Primary Care appointment. For example: through our platform, women across the U.S. are now receiving comprehensive breast imaging, results, and specialist-driven next steps at their local Primary Care office, condensing a multi-month diagnostic journey into 60 minutes. 

With over $135m in funding from Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S. - from 7 states and 50,000 patients in 2022, to 16 states and 500,000 patients in 2023. By 2026, we will be delivering care across 35 states and to more than 5m patients per year.  

Our team is seeking an IT Engineer to assist with expanding our technical infrastructure and supporting clinical operations. The IT Engineer will collaborate with team members throughout the organization and undertake IT projects independently, providing scalable and well-documented solutions. These projects will aid both our internal Imagen team and our clinical practice, which will involve some travel to clinical partner sites in support of our services. Additionally, the IT Engineer will participate in an on-call rotation to support our clinical infrastructure. This role reports to and works alongside the Sr. IT Manager.

Responsibilities 

• Primarily responsible for working on IT projects that support our internal and clinical infrastructure
• Lead and improve the deployment of new and existing services to support the business during our growth
• Enhance and expand our services in order to better support our growing business
• Collaborate with clinical partners to assist them in utilizing our clinical services, occasionally providing guidance to their technical staff.
• Provide scalable and well-documented solutions for process development
• Responds promptly to support calls when escalated
• Required travel (~20%) to our client sites to support the Care Delivery Organization in delivering our clinical services
• Provide support in an on-call rotation outside of regular working hours.

Qualifications 

• 3+ years of experience in an IT role that includes end-to-end project ownership
• Advanced proficiency in a number of SaaS services (Google Workspace, Jira, Confluence, Salesforce, Okta)
• Endpoint management experience for Windows and MacOS devices, preferably through MDM solutions (Intune, Jamf)
• Experience with setting up and configuring networks
• Strong troubleshooting and customer experience skills
• Excellent communication skills

Our headquarters are based in New York, NY and this job is conducted remotely. 

The base salary for the position is between $100,000 - $130,000, plus equity, commission and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Imagen will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Imagen Technologies maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen’s behalf is prohibited. Imagen reserves the right to test any applicant or employee for alcohol and/or drug use, subject to compliance with any applicable state and/or federal laws.