IT Engineer - Australia

SUMMARY 

We’re looking for an experienced IT Engineer in Australia to join our IT team. This is a crucial role to support hundreds of Wizards across multiple business units as the company follows a trajectory of rapid growth. With an established track-record of leading IT teams elsewhere, you will marry the confidence of your experience with a willingness to learn new skills in contributing to our mission to reinvent cloud security from the inside out. 

WHAT YOU’LL DO 

• Take part in IT Day-to-day support including tiers 1 and 2 support  
• Diagnose and solve technical issues  
• Track issues in the IT ticketing system  
• Train users on basic macOS and Application usage   
• Integrate application with Okta and Azure AD (Active Directory)  
• Help with quoting and ordering equipment through IT suppliers including managing and maintaining IT inventory 
• Create and maintain company policies for company MDM (Mobile Device Management)- Azure Intune (endpoint) and JAMF  
• Create and maintain multi-cloud environments (Azure, AWS, OCI, GCP, Alibaba Cloud)  
• Ensure that our workplace tech is always “up and running”— Network, Wi-Fi, Internet Access, Zoom Rooms, Room Scheduling, Dashboards, etc 

WHAT YOU’LL BRING 

• 6+ years of experience in IT 
• Experience with MDM tools (JAMF and Intune) 
• Microsoft Google suite (Office 365 or G-suite) 
• Experience & solid understanding of cloud architecture, platforms, and tools  
• Experience with one of the following IDP – Okta, Azure Active directory, auth0 
• Ability to manage multiple projects of varying scopes concurrently
• Experience with network protocols and topologies  
• Experience with endpoint security tools as Microsoft Defender or SentinelOne  

Preferred Qualifications: 

• Experience with analytics, monitoring, and dashboard tools 
• Scripting knowledge (Python, Bash, PowerShell, etc.)