IT Manager

ClassDojo's goal is to accelerate humanity’s progress, by giving every child on Earth an education they love.

We started by building a network that connects teachers, children, and families. ClassDojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families, globally. They use it to share what’s happening throughout the day through photos, videos, messages, and activities. It is actively used at an unprecedented scale: in over 95% of US schools, reaching ~51 million children in ~180 countries, with a team of just ~200 people [1]). We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide. 

We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and large scale consumer internet companies, including Instagram, Netflix, Dropbox, Stripe, Uber, Y Combinator, and more. We’re building a company where the most talented people want to work. We believe you’ll do the best work of your life here—and you’ll pioneer the future of education, too.

What you’ll do:

As the first IT hire for Classdojo, you will have the critical role of establishing our IT function and how it operates. You will work closely with engineering, people operations, and security to ensure that ClassDojo is using the most effective technology to run our business.  You will be responsible for ensuring that the hardware and software used by our company is easy to use, secure, and scalable. You will also be responsible for providing support for our team members and contractors.  you will be responsible for the relationship with our Managed Service Provider and, as this function grows, hiring and managing IT staff.  You will automate IT policies that are currently being performed manually and design and document policies that facilitate an all remote workforce.

You will be a match if:

• You have 3+ years of IT leadership experience (managing MSP, owning the long term goals of an area or program)
• You have IT experience in a startup environment
• You have strong software automation experience using Python, Bash, or another language
• You have Apple MacOS user and management experience
• You’ve managed Google Workspace installations
• You have experience with IT helpdesk administration
• You’re comfortable with MDM implementation and administration
• You’ve built SAML/SSO/OpenID Connect single sign on integrations
• You’re able to perform system diagnosis to drive solutions
• You have excellent knowledge of computer systems, security and networking

You might be a good fit if:

• You’ve worked with the following technologies used here: Rippling, Tailscale, Apple Business Manager, GitHub, Slack, Notion and other SaaS products 
• You have strong written and spoken communication skills 
• You provide a high quality customer service experience
• You’ve worked with the Linux operating systems
• You have experience managing SaaS vendors: procurement, evaluation, budgeting and cost management
• You have a degree in Computer Science, IT, related engineering discipline or equivalent years of experience

[1] Some more context:

- ClassDojo's $125m Series D (Forbes) and Sam’s note about it.

- ClassDojo is one of Y Combinator’s Top 100 companies

- ClassDojo's Second Act Comes with First Profits (TechCrunch) and Sam's note about it.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones.

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