IT Operations Engineer

Zowie · Poland

Company

Zowie

Location

Poland

Type

Full Time

Job Description

About Zowie:
At Zowie, we believe that buying online can feel like walking into your favorite local shop: personal, friendly, and easy. Top ecommerce brands (True Classic, Modivo, MediaMarkt, et al.) trust Zowie’s AI agents to be on the front-line of their customer care efforts (>1.2M conversations monthly) - to give their customers rapid support, speak their brands’ voice, drive customer loyalty, and boost their revenue. With just 1 out of every 1,000 website visitors talking to customer service globally, we believe that a well thought-out AI can tap into this gap and unlock tremendous value by bringing speed and empathy to customer interactions.
We’re a team of over 100 very ambitious individuals on a mission to do just that.

Zowie is now looking for a well-organized, process-driven systems administrator with strong communication skills to join us as IT Operations Engineer. If the challenge of safely and seamlessly managing devices and software used by a fast-growing, globally-distributed team excites you, let us know!


What you'll do:
  • Take ownership of IT onboarding & offboarding
  • Oversee software installations, updates, and licenses
  • Automate user provisioning and access management
  • Provide technical support to team members - address and resolve IT issues
  • Assist in maintaining and enhancing SOC2 compliance, ensuring all IT processes and systems meet required standards
  • Implement and manage security protocols to protect company data, systems, and networks
  • Contribute to security policies and trainings
  • Coordinate with external vendors for procurement of IT equipment and services
  • Maintain detailed records of IT assets, procedures, and support requests
  • Visit our offices in Warsaw and Cracow to provide on-site support when necessary


    • Core competencies:
  • Proficiency in managing MacOS and Linux
  • Command line and scripting competency
  • Strong problem-solving skills
  • Solid understanding of device and network security
  • Familiarity with SSO technologies, and user provisioning tools
  • Experience with SOC2, ISO27001 or other org-wide certification implementation processes
  • Drive to help others solve their issues
  • Organized, process-driven and detail-oriented
  • Self-directed, able to work independently
  • Effective stakeholder management


    • Nice to have:
  • Experience managing large fleets of devices via MDM systems (preferably Jamf)
  • Proficiency in managing Windows
  • Clear, straight-to-the-point communication
    • We are:
    • Ambitious and innovative. We never settle. We always look for better ways of doing things. 
    • Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team. 
    • Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment. 
    • Growing fast. You’ll have a lot of autonomy and impact as we grow.

    Explore More

    well thoughtout AI Jobs fastgrowing globallydistributed team Jobs strong communication skills Jobs safely and seamlessly managing devices Jobs drive customer loyalty and boost revenue Jobs More Jobs at Zowie Jobs in Poland
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    Date Posted

    08/21/2024

    Views

    3

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