IT Operations Engineer

About Zowie:

At Zowie we believe that buying online can feel like walking into your favorite local shop: personal friendly and easy. Top ecommerce brands (True Classic Modivo MediaMarkt et al.) trust Zowie’s AI agents to be on the front-line of their customer care efforts (>1.2M conversations monthly) - to give their customers rapid support speak their brands’ voice drive customer loyalty and boost their revenue. With just 1 out of every 1000 website visitors talking to customer service globally we believe that a well thought-out AI can tap into this gap and unlock tremendous value by bringing speed and empathy to customer interactions.

We’re a team of over 100 very ambitious individuals on a mission to do just that.

Zowie is now looking for a well-organized process-driven systems administrator with strong communication skills to join us as IT Operations Engineer. If the challenge of safely and seamlessly managing devices and software used by a fast-growing globally-distributed team excites you let us know!

What you'll do:

• Take ownership of IT onboarding & offboarding

• Oversee software installations updates and licenses

• Automate user provisioning and access management

• Provide technical support to team members - address and resolve IT issues

• Assist in maintaining and enhancing SOC2 compliance ensuring all IT processes and systems meet required standards

• Implement and manage security protocols to protect company data systems and networks

• Contribute to security policies and trainings

• Coordinate with external vendors for procurement of IT equipment and services

• Maintain detailed records of IT assets procedures and support requests

• Visit our offices in Warsaw and Cracow to provide on-site support when necessary

Core competencies:

• Proficiency in managing MacOS and Linux

• Command line and scripting competency

• Strong problem-solving skills

• Solid understanding of device and network security

• Familiarity with SSO technologies and user provisioning tools

• Experience with SOC2 ISO27001 or other org-wide certification implementation processes

• Drive to help others solve their issues

• Organized process-driven and detail-oriented

• Self-directed able to work independently

• Effective stakeholder management

Nice to have:

• Experience managing large fleets of devices via MDM systems (preferably Jamf)

• Proficiency in managing Windows

• Clear straight-to-the-point communication

We are:

• Ambitious and innovative. We never settle. We always look for better ways of doing things.

• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time we work together support each other and focus on winning as a team.

• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment.

• Growing fast. You’ll have a lot of autonomy and impact as we grow.