Loadsmart

IT Operations Lead

Reposted 14 Hours Ago

Chicago IL USA

In-Office

70K-95K Annually

Senior level

Logistics • Software • Transportation

The Role

The IT Operations Lead will oversee corporate IT functions manage service delivery vendor relations security compliance and facilitate automation while collaborating with various departments to ensure effective technology use.

Summary Generated by Built In

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers brokers warehouses and carriers to move more with less.

With headquarters in Chicago and a globally distributed remote team Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity clarity results commitment and teamwork.

We are looking for a talented and driven IT Operations Lead to join our team! We are seeking someone who is hands-on strategic and thrives in a dynamic and fast-paced global company.

In this role you will run our Corporate IT function ensuring that Loadsmart's technology environment is secure reliable and scalable. You will own IT strategy day-to-day operations SaaS governance and the systems that keep our workforce productive while collaborating closely with Security Platform Operations HR and Finance.

Job Type: Exempt

DEPARTMENT: Technology

LOCATION: Chicago USA onsite 5 days a week

WHAT YOU GET TO DO:

Own end-to-end IT service delivery including help desk incident management request fulfillment and escalation workflows
Administer identity and access management platforms (Okta Google Workspace Auth0) including SSO integrations MFA policies and employee lifecycle management
Manage core collaboration and productivity platforms (Google Workspace Slack JIRA/Confluence Okta Zoom) including configuration integrations and license management
Manage endpoint devices across Mac Windows and mobile via MDM including patching encryption and compliance policies
Own IT vendor relationships contract negotiations license utilization and budget tracking across the SaaS portfolio including procurement of IT equipment and laptops
Partner with Security on endpoint protection SOC 2 compliance requirements and corporate security policy enforcement
Maintain a comprehensive SaaS inventory and lead Shadow IT discovery and rationalization to reduce risk and redundancy
Manage corporate network infrastructure including LAN WAN Wi-Fi firewalls VPN and DNS across office locations
Receive configure image and test hardware units before field shipment; coordinate remote validation with engineering and perform component-level replacements
Automate repetitive IT processes such as onboarding access provisioning and inventory tracking through scripting and workflow tools
Define and communicate company-wide IT policies and track/report IT KPIs and operational health to stakeholders
Drive operational maturity through documentation runbooks knowledge base development and continuous process improvement

REQUIRED QUALIFICATIONS:

5+ years of experience in IT operations systems administration or corporate IT management with at least 2 years in a leadership or lead role
Deep knowledge of identity and access management (Okta Google Workspace Admin SSO/SAML SCIM)
Strong experience with endpoint management (MDM solutions for Mac and Windows) device lifecycle and patching strategies
Comfort working with embedded or industrial hardware (edge devices single-board computers or similar) this is distinct from standard PC/laptop support and is a hard requirement
Solid networking fundamentals: routers switches firewalls VPN Wi-Fi and DNS
Experience with SaaS vendor management: procurement license optimization contract negotiation and Shadow IT discovery
Good understanding of information security concepts and compliance frameworks (SOC 2)
Experience with IT service management practices: ticketing systems SLA management and incident response
Excellent written and spoken English communication skills ability to collaborate across a distributed international team

Nice to have

Hands-on scripting ability (Python Bash or similar) for automation of IT workflows
Experience with AWS cloud fundamentals (IAM basic networking cost awareness)
Familiarity with IT asset management tools and practices
Experience with LTE/cellular networking and IoT or edge device management
Familiarity with drive imaging OS flashing and hardware-level diagnostics
Industry certifications (ITIL CompTIA Google Workspace Admin Okta Certified)
Experience supporting a startup or mid-sized company (~300–500 employees) in a fast-paced environment
Familiarity with BI tools (PowerBI Superset) and data-driven IT reporting
Experience with LTE/cellular networking and IoT or edge device management
Familiarity with drive imaging OS flashing and hardware-level diagnostics

WORKING AT LOADSMART:

• Competitive base salaries - we believe in rewarding top talent

• Extremely competitive Equity package - become a shareholder in our company!

• Loadie Time Off - PTO and sick days without a limit

• Comprehensive Medical Dental and Vision insurance plans

• 401k Match

*Applicants must be currently authorized to work in the United States on a full-time basis. Loadsmart will not sponsor applicants for work visas.

At Loadsmart we believe our biggest asset is our people. We are proud to be an equal opportunity employer hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting hiring and promoting processes including on the basis of race color religion sex age sexual orientation gender identity and/or expression national origin veteran status or disability.

It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related consistent with business necessity and conducted by our vendor pursuant to all applicable laws rules policies and procedures of our candidates' specific locale.

Top Skills

AWS

Bash

Confluence

Google Workspace

JIRA

Mdm

Okta

Python

Slack

Zoom

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The Company

HQ: Chicago IL

732 Employees

What We Do

We are industry veterans and data-scientists using innovative technology to fearlessly reinvent the future of freight. As the ‘nerds of logistics’ we seek intelligence in data to solve deep-rooted inefficiencies in the industry. We give shippers brokers and carriers access to our data connections (linking supply and demand) and suite of award-winning solutions to strike the perfect balance of cost and service. We’re creating a more efficient and environmentally responsible way to move more with less. For more information please visit: https://loadsmart.com