IT Operations Manager CTJ - Poly

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Datacenter IT Operations Manager (ITOM) on the U.S. Government Airgap team, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's dedicated online services supporting the U.S. Government.
While our U.S. Government dedicated datacenter operations team has a sharp focus on serving our U.S. Government customers and helping them achieve federal missions, together, all of Microsoft's Cloud Operations & Innovation (CO+I) infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class Cloud provider.
Be at the forefront of the action in CO+I as part of our global datacenter operations team.ResponsibilitiesAs a successful Datacenter IT Operations Manager, your performance objectives include:

• Empowering a culture of safety, security, and compliance in all aspect of datacenter activities
• Leading and managing a team of high-performing individual contributors and their ongoing talent development
• Managing and overseeing datacenter site services, logistics, and deployment
• Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels
• Analyzing production operations and initiate corrective actions to ensure operational stability
• Initiate and establish quality standards for the Datacenter teams and manage those initiatives through to completion
• Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success

QualificationsBasic Qualifications:

• At least three years' experience managing physical operations in an IT and/or Critical Environment infrastructure
• At least two years' experience leading and motivating a diverse, technical workforce
• Willingness to work flexible hours, non-business hours, or other scenarios required by rhythm of the business

• Candidates selected for this position may need to comply with Federal Executive Order 14042 mandating that federal contractors and subcontractors receive the COVID-19 vaccine by being fully vaccinated before their date of hire, or work with Microsoft to receive an approved religious or medical accommodation.

Preferred Qualifications:

• Enterprise-level Experience in managing large-scale and complex projects/programs
• Working knowledge of audit and compliance requirements in a large global enterprise
• Strong problem-solving skills, analytical capabilities, data analysis, and attention to detail
• Strong verbal and written communication and organization skills
• Must be able to multi-task and project manage many tasks simultaneously
• College or university degree in Electrical/Mechanical Engineering, Computer Science, Telecommunications, or equivalent experience

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Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.
• The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
  • Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.