IT Operations Specialist

• Lead the end-to-end IT onboarding experience: device provisioning identity activation access grants and new hire orientation
• Build and maintain onboarding and offboarding workflows looking for opportunities to automate manual steps
• Handle access provisioning requests understanding our Okta group architecture and working with system owners on approvals
• Develop and maintain IT documentation runbooks and self-service resources that reduce repetitive requests

• Own and manage AV systems across conference rooms and shared spaces including setup troubleshooting and ongoing maintenance
• Support the technology build-out and troubleshooting for our new office space including network infrastructure conference room AV and endpoint deployment
• Partner with facilities and vendors to implement IT requirements for the new environment
• Contribute to establishing standards and processes for office technology that will scale

• Serve as a primary responder for employee IT requests via Slack
• Troubleshoot authentication SSO and access issues across our SaaS stack (Okta Google Workspace Slack GitHub Zendesk 1Password Zoom and others)
• Build patterns for recurring issues escalate systemic problems document solutions and where possible eliminate root causes
• Administer the full Mac + Windows fleet lifecycle using Kandji and Intune while identifying opportunities to streamline processes for new hires

• 3–5 years in an IT systems or technical operations role
• Experience supporting a majority macOS environment with some Windows endpoints
• Hands-on AV management experience including conference room systems displays and related hardware
• Familiarity with identity and access management concepts (Okta experience is a plus)
• A builder’s mindset: you’re not satisfied with “that’s how it’s always been done”
• Strong communication skills and the ability to work across teams
• Comfortable with ambiguity and able to prioritize independently
• On-site in NYC 5 days per week with some on-call availability as needed

• Experience with MDM platforms (Kandji Jamf Intune)
• Hands-on Google Workspace or Okta administration
• Scripting skills
• Experience building automation with tools like Okta Workflows or similar low-code/no-code platforms
• Interest in AI/LLM tools and their applications in IT operations

• Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership wellness stipends family programs and more on us. We’ve got you and your family covered from day one.
• 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
• Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
• UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
• Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
• Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.

What We Do

Bilt Rewards is the first loyalty program that rewards members on rent and in their neighborhood no matter where they live. Bilt Members can earn points and access exclusive benefits on rent payments condo & co-op fees and around their neighborhood at local restaurants fitness studios rideshare pharmacy and more. Ranked the highest-value point currency by top publications Bilt Points can be transferred 1:1 to major airline and hotel programs or used towards rent payments shopping fitness and even a down payment on a home. Members also get access to credit-building benefits member-only experiences and an Elite Status program. In partnership with the top multifamily owners & operators across the country we’ve also created the Bilt Rewards Alliance a network of 4M+ apartments and homes across the country. Residents who live in the Bilt Rewards Alliance make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases renewals and more. While Bilt Members can use any debit or credit card to earn points and access their benefits Bilt has partnered with Mastercard and Wells Fargo to create the Bilt Mastercard® - the first and only credit card that lets you pay rent and earn points without the transaction fee.

Why Work With Us

Bilt Rewards is revolutionizing how people pay rent by rewarding them at home and in their neighborhoods. Here you'll shape the future of rewards programs while working in a high-impact fast-paced startup environment. Join our collaborative culture learn from industry experts and grow your career while making a meaningful difference.

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