IT Program Manager

Job Description

Program Manager

The Technology Department is looking for a Program Manager for the InfoSec Organization. In this hybrid-remote position, you will lead complex, multi-disciplinary projects for the Information Security organization while keeping the big picture in focus. You will be working closely with people throughout the organization to ensure that all requirements, deadlines, and schedules are on track and align with our corporate strategy. Responsibilities include establishing project deliverables, effective communication plans, preparing status reports, and executing on said plans. You will manage policy and compliance event calendars, coordinate third party assessments, assist in the creation of the team roadmap, help manage your teams OKRs, and identify gaps in existing processes and update them or design new processes where needed.

To be a successful candidate, you will need to have proven experience in program management and the ability to lead project and program teams of various sizes.

Skills and Abilities:

• Strong technical aptitude for picking up new technologies
• Understanding of program management theory
• Leadership - set the program vision and ensure all project teams are on board and motivated to achieve the company objectives
• Inspires, mentors, and informally leads other project and program managers
• Ability to advise business owners of recommended contractual commitments to facilitate project and program management
• Analytical and technical problem-solving skills: Understands what, when, and how to ask questions and analyze a problem, system, process, or data. Identifies existing or potential issues/risks and solutions for them.
• Organizational and project management skills: Able to see the overarching goal or desired end-state/solution and break it down into smaller logical pieces. Able to organize and manage many moving pieces.
• Skilled communicator: Understands and adjusts the communication method/channel to use based upon the specific stakeholder, task, or information. Able to communication technical information in a way that technical and non-technical individuals understand. Communicates the right type and amount of information to the right people and at the right times.
• Collaborative: Works well with individuals and stakeholders of any level across the organization. Disseminates information to all pertinent stakeholders and partners. Ensures the right people are in the room for any given conversation or decision.
• Customer Service and stakeholder management: Able to understand end-user and business needs, identify pain points, and deliver solutions that balance the needs and interests of a variety of stakeholders. Ability to influence and gain buy-in and/or cooperation/resources from stakeholders. Identifies stakeholders and involves, informs, and/or coordinates with them as appropriate.
• Compliance management
• Requirements gathering: Ability to elicit, document, and translate system/process requirements. Ensures planned solutions/work meets desired outcomes.
• Expert skills in data analysis on Microsoft Excel and advanced knowledge of Microsoft Products
• Proficiency with documentation and ticketing software (e.g. Jira and Confluence) to document, track, and communicate status of work/requests
• Simple business case development
• Ability to prepare and give presentations to large audiences

Job Requirements

Preferred Qualifications:

• 5+ years' proven experience in project and program management
• 2-5 years' experience at O.C. Tanner
• Bachelor's Degree
• Good understanding of O.C. Tanner's products and services
• Possesses excellent interpersonal skills as well as the ability to work effectively as part of a team and independently
• Skills in policy compliance activities
• Information security related training or certifications