IT SAP(Symphony/S4) OCM Analyst

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The IT ERP/SAP (Symphony/S4) OCM Analyst is a key member of the BSS team whose primary role is to partner with the OCM Lead and Business to ensure that the BSS OCM approach aligns with project/program objectives which will enable a successful go live/implementation/roll-out.

• He/she will manage multiple projects at once and be able to coordinate and communicate effectively with stakeholders at all levels of the organization.
• He/she will partner with the business to ensure organizational change management is integrated into assigned projects and meets program/project objectives thus increasing adoption and usage. This includes planning change activities and milestones, engaging stakeholders to get buy-in, and communicating and implementing changes.

What You'll Work On

• Leverages Abbott's change management and training methodology
• Establishes and maintains productive relationships with all levels in BSS, business functions, and with external partners

OCM:

• Develops key elements of the OCM Approach document(s), and executes on actionable, targeted plans, including communication plan, stakeholder management plan, change impacts, and training plan.
• Manages the development/delivery of training, role mapping, measure business readiness, support pre-implementation-controlled release and sustainment, and contribute to Phase 0 assessments.
• Identifies potential project-related people-side risks and anticipated points of resistance, and develops specific plans to mitigate or address the concerns
• Defines and measures organization readiness, establish metrics to assess the effectiveness of communication, training and other change management vehicles and user understanding
• Supports users during implementations/go lives
• Assembles, mobilizes and manages a voice of the customer (VOC).
• Communicates complex role, process and technology changes clearly and succinctly

Knowledge Transfer:

• Working with SMEs, conducts end user knowledge transfer needs assessment.
• Designs & develops reference materials to deliver knowledge transfer in an effective manner. As required, create website content, presentations, reference materials. Meets the target dates according to the project plan.
• Proactively meets with business partners to align and ensure the learning solution recommendations and deliverables are adequate to meet current and future business needs.
• Supports user adoption by developing role-based solutions, and manage compliance and reporting
• Maintains and manages the list of VOC participants, facilitates the Train the Trainer process for deployments and sustainability

Project Management

• Leads department level projects or aids Program or Project managers on phases of a larger project.
• Support and manage elements of a project/program's role management and training environment, as well as provide oversight related to other training tasks and deliverables.

Administrator Responsibilities

• Utilizes, maintains, updates/ enhances department tools including but not limited to: Symphony Learning Center, Role Catalog, Role Mapping tool, Brainshark

Position Accountability/Scope:

• Work is reviewed for soundness of business judgment and to determine if overall results and objectives have been achieved
• Independently conceives and develops general approaches and solutions to the design of systems, programs, and processes as well as solutions to problems

Minimum Experience Required:

• 5-7 years' experience supporting change management or training and communication efforts for multiple global, complex technology implementations
• Prior experience delivering OCM (including training) for SAP projects and navigating client-facing environments
• Advanced MS Excel skills including Pivot tables, analytical/technical skills
• Project management competence / skills

Preferred:

• Strong Database skills, manipulating large amount of data.
• Prosci or other Change Management Certification, preferred

Minimum Education:

• Bachelor's Degree preferably in Adult Learning, Instructional Design, organization change management, organizational development, journalism/marketing/communications or related discipline, with experience in the discipline of information management/information systems OR equivalent level of related experience in training design, development & implementation, curriculum management, or organizational change management within a global SAP landscape.

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The salary for this role is between:

N/A

JOB FAMILY:

IT Services & Solutions Delivery

DIVISION:

GPS Global Purchasing Services

LOCATION:

United States > Waukegan : J46

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 5 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf