IT Senior Business Systems Analyst - ServiceNow

We want you to think big and act bold through expressing your authentic best self! Anaplan is looking for a tenacious Senior Business Systems Analyst to join the Enterprise Services organisation in India (Remote). This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading.

Your Impact

• Define business requirements, manage scope, and coordinate activities with stakeholders to ensure priorities are accurately reflected.
• Analytically assess, investigate, interpret, and creatively solve complex business & technical problems.
• Experience designing and implementing IT and Non-IT related process workflows, procedures and technical standards and serve as a liaison to other teams in the planning, coordination, and implementation of cross-team initiatives.
• Create storyboards and wireframes to effectively translate requirements and communicate functional specs.
• Drive full software development lifecycle for product delivery, enhancements, and overall sustainment backlog, partnering with our Global Technology Organisation
• Ensure best in class customer experience and drive continual improvement, reducing friction, humanising the employee experience, and maximising efficiency.
• Construct and sustain process and product documentation, capturing all information necessary to properly execute business processes
• Understand business strategy and priorities and drive implementation planning and Identify product / process inefficiencies and opportunities and drive innovation through feedback from collaborators.

Preferred Skills

• Extensive experience of ServiceNow Platform/Product with experience scoping and delivery for enterprise solution architecture, including integrations with other core technologies (Workday, Coupa, Moveworks).
• Excellent analytical skills, both in product/process evaluation and data analytics.
• Ability to identify, socialise, and mitigate gaps and also define new and scalable solutions with supporting KPIs.
• Experience documenting the Business requirements in Stories and workflows using Visio/Lucid charts
• Good interpersonal, written, and verbal communication skills including the ability to convey technical information in a way that non-technical audiences will understand.
• Experienced in using and providing metrics to business stakeholders utilising ServiceNow PA Dashboards and Reports and basic SQL experience.
• Experienced and comfortable in leading and delivering trainings / webinars to team members related to the ServiceNow Applications.