IT Specialist

Who We Are

Spot & Tango is an innovative pet health & wellness brand that delivers personalized meal plans on a subscription basis. Our recipes are developed by leading animal nutritionists and are made with only real fresh ingredients... and nothing artificial! We have lofty goals (to make every dog in the country healthier and every pet parent happier!) and we are looking for the right people to help us get there. This is an exciting opportunity to join a VC-backed high-growth e-commerce startup and have an outsized impact in an extremely fast-paced environment. Plus you get to think about dogs all day!

Who You Are

We are seeking a knowledgeable and proactive IT Specialist to support and maintain our organization’s technology infrastructure. The IT Specialist will be responsible for troubleshooting hardware and software issues maintaining systems and networks onboarding and offboarding employees supporting end users and ensuring the security and efficiency of IT operations. The ideal candidate is detail-oriented and able to work effectively in a fast-paced environment.

Responsibilities:

• Provide technical support to employees for hardware software network and system-related issues
• Install configure and maintain computers printers and other IT equipment
• Monitor and maintain network performance security and connectivity
• Troubleshoot system and application issues and resolve technical problems promptly
• Manage user accounts permissions and access controls
• Perform software updates patches and system backups
• Support cybersecurity initiatives and ensure compliance with company policies
• Document IT procedures troubleshooting steps and system configurations
• Maintaining documentation on employee devices and employee systems access
• Manage onboarding and offboarding of employees including account setup equipment provisioning system access and asset recovery
• Coordinate with HR and department managers to ensure new hires have appropriate technology access and departing employees are securely removed from systems
• Assist with onboarding and training employees on company technology and IT policies
• Coordinate with external vendors and service providers when necessary
• Recommend technology improvements and assist with IT projects and upgrades

Qualifications: 

• Bachelor’s degree in Information Technology Computer Science or related field preferred
• 3+ years of experience in IT support or systems administration
• Strong knowledge of Mac and PC (Lenovo) operating systems
• Networking: e.g. TCP/IP DNS DHCP VPNs Routers Firewalls Wi-Fi configuration and troubleshooting
• Cybersecurity: Access control MFA malware/phishing prevention
• Familiarity with networking concepts cloud services and cybersecurity best practices
• Experience with Google Workspace Microsoft 365 or similar platforms
• Excellent problem-solving and communication skills
• Ability to manage multiple tasks and prioritize effectively

This is a hybrid position.

You must be able to commute into our office in Midtown Manhattan Monday Wednesday and Thursday.

What We Do

Here at Spot & Tango we are on a mission to make your pet healthier and happier simplifying your role as a pet parent along the way. Put simply: we exist to create more happy days with your dog. Since 2018 we’ve been cooking up fresh whole ingredient meals personalized for dogs at prices humans can afford. We even created an entirely new category with UnKibble the only Fresh Dry™ food for dogs. That’s how much we believe in the benefits of real food for our loyal companions. Our recipes are made with only whole vegetables fruits grains and meats that we’d eat too. Plus every vet-formulated meal plan is delivered directly to your door and completely customized to your dog’s weight age activity level and health goals.

Why Work With Us

At Spot & Tango we know that we're only as good as our people. We look for candidates who ask the right questions have an entrepreneurial spirit and learn at light speed. While we value experience we also appreciate (and seek out!) fresh perspectives.

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