IT Support Specialist

Description
STR is looking for an IT Support Specialist to join the team and be a key team member in keeping our organization running smoothly. Our IT specialists play a major part in our employee's success by analyzing, troubleshooting, and resolving technical issues in a positive and efficient manner. This specialist will also enjoy solving complex problems and provide effective first line support for all local, remote, and mobile staff.
STR is a rapidly growing technology company with locations north of Boston, MA, Arlington, VA and near Dayton, OH. We specialize in advanced research and development for defense, intelligence, and national security, trying to understand how to protect our society: from stopping malicious botnet attacks, to understanding cyber vulnerabilities, providing next generation sensors, radar, sonar, communications, and electronic warfare to developing artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around us.
Responsibilities:

• Identify, research and resolve technical issues for users
• Add to the IT knowledge base with clear/concise/detailed entries
• Treat every issue as an opportunity to educate the end-user
• Maintain an accurate inventory of hardware and software licenses
• Perform hands-on diagnostics at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
• Test issue remediation to ensure problem has been adequately resolved. Perform post-resolution follow-ups, time permitting
• Create and/or maintain end-user documentation on procedures and how-tos
• Creation and administration of Active Directory user accounts
• Provision new computers for employees
• Create and test new images for Windows and Mac Operating Systems
• Help maintain scanners, copiers and workstations
• Provision phones and voicemail boxes (mobile and office)
• Support our summer intern program. To include configuration of computers, administration rights, first line support, and equipment reconciliation when the internship is complete
• Administrate and help manage the ITSM system
• Order software and hardware for users and maintain a stockage objective for general consumption items
• Support the IT Team with duties as necessary to include server, user and network administration
• Create Linux accounts and manage groups, home directories, and access.
• Collaborate with IT Team
• Minor off hours duties/on-call hours as necessary
• Other duties as assigned

Requirements

• 3+ years' of relevant experience
• Experience supporting operating systems including Windows 10, Linux, and Mac OSX
• Experience supporting typical business and engineering applications (ex. Microsoft Office, Matlab, Visual Studio, VMWare and other scientific/engineering applications) and hardware (mostly Dell and Apple laptops)
• Intermediate Active Directory skills with the capability of managing user accounts, printers and other resources
• Helpdesk and/or Desktop certifications such as Linux+, Security+, Network+ desired
• Ability to obtain a security clearance (active clearance desired)

• Strong team player with the ability to adapt to a quickly changing environment in a rapidly growing company.
• Problem solver with excellent time management and organizational skills
• Ability to prioritize work tasks to meet customer demands and deadlines
• Exceptional customer service, interpersonal skills, and desire to learn.
• Self-motivated with strong analytical, diagnostic, and troubleshooting skills

Benefits
STR is a rapidly growing technology company with locations north of Boston, MA, Arlington, VA and near Dayton, OH. We specialize in advanced research and development for defense, intelligence, and national security, trying to understand how to protect our society: from stopping malicious botnet attacks, to understanding cyber vulnerabilities, providing next generation sensors, radar, sonar, communications, and electronic warfare to developing artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around us. Visit us at www.str.us for more info.
STR is committed to creating a collaborative learning environment that supports deep technical understanding and recognizes the contributions and achievements of all team members. Our work is challenging, but you go home at night knowing that you pushed the forefront of technology and made the world a little safer. We recognize that the world is changing, that it is becoming more connected than ever before, making things change faster than before, and reshaping society in the process. We all want to understand this changing world and leave it better for our work.
STR is an equal opportunity employer. We are fully dedicated to hiring the most qualified candidate regardless of race, color, religion, sex (including gender identity, sexual orientation and pregnancy), marital status, national origin, age, veteran status, disability, genetic information or any other characteristic protected by federal, state or local laws.
If you need a reasonable accommodation for any portion of the employment process, email us at [email protected] and provide your contact info.
Pursuant to applicable federal law and regulations, positions at STR require employees to obtain national security clearances and satisfy the requirements for compliance with export control and other applicable laws.