IT Support Specialist

Job Description
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Job Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.

• Can demonstrate 2-3 years of experience as an IT Helpdesk / System Admin in a SaaS organization.
• Hands-on experience with computer hardware and software installations, administration, and Tier 1, 2 troubleshooting, can diagnose and resolve technical issues.
• Strong familiarity with macOS, Windows 10, 11 - Must.
• Working knowledge of Mobile Device Management (MDM) solutions, particularly JAMF - Advantage.
• Experienced admin of saas platforms as Okta, Google Workspace, Zoom, Office 365 and more - Advantage
• Demonstrate the ability to work autonomously as the sole representative of the Business Technology department in your region, showcasing responsibility, initiative, and a proactive mindset.
• You are comfortable with a sense of ownership. In this role you'll be the IT representative on the ground in NYC but also own remote sites/users and their needs.
• Exceptional service oriented - our Bobbers are our customers - and we care about ensuring their IT experience is seamless.

Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Stock options at a high-growth unicorn startup
• 100% subsidized medical, dental, and vision coverage for employees
• 401(k) with a 3% company match starting from Day 1
• Work from home allowance to get your home office set up!
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
• Annual Headspace subscription and wellness benefits
• Two social impact days per year for volunteering
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
• Fun and frequent social events (in-person and virtual)
• We love birthdays - take the day off and receive a special gift
• Dog friendly office

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!