IT Support Technician - Remote US

As the IT Support Technician you will have the opportunity to be on the front lines of a fast growing start up company and provide world class support for a team of 200+ Employees and growing. You will be directly responsible for day to day production support, maintenance of information technology processes & systems, network and wireless infrastructure, employee assets, accessories, webcams, monitors, software etc. 

• Communicate via Slack, screenshare, and phone to troubleshoot and resolve any and all tickets that are submitted. 
• Provision new hires weekly; ensuring their accounts and access are set up correctly.
• Monitor the environment in a proactive manner, checking for potential issues and gaps that could cause disruption for our users
• Provide technical support for various web based applications our teams use and rely on
• Maintain various IT systems such as Identity Management and Device Management to ensure they’re constantly updated and maintained
• Assist with rolling out or sunsetting applications into the environment
• Doing whatever it takes to ensure the success of the internal teams by confirming they have what they need and that technology issues are not slowing them down.

• 2+ years experience providing technical support functions in at least a medium sized remote atmosphere. Both 1st & 2nd Level support experience is preferred.
• Proficient working within SLA’s and ticket management systems as well as understanding the general workflow of ticketing systems.  Jira Service Management experience is a plus
• Competency with Google Workspace, JumpCloud, Jira Service Management (or similar), and the ability to quickly learn new sales, hr, recruiting, and other technologies such as but not limited to: Rippling, Salesforce, Outreach, Salesloft etc 
• Current and in-depth knowledge of network architecture, active directory, and antivirus software as well as identity management systems.
• Strong ability to remote manage in a 100% remote environment in order to: troubleshoot basic to complex issues, perform installations using deployment tools, scripts, or other industry approved methods on both Windows and Mac operating systems. 
• Able to prioritize and effectively manage multiple tasks simultaneously with precision.
• Able to solve problems efficiently and effectively using all available resources
• Detail-oriented, strong organizational, technical, and analytical skills.
• Strong interpersonal and communication skills, both written and verbal; able to work collaboratively with a team while keeping customer experience in the forefront.