IT Systems Analyst - Entry Level

Why USAA?Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated IT Systems Analyst - Entry Level, you will assist in providing support between business and IT delivery functions for the purpose of enabling the on-boarding, enhancement and support of systems, applications and other technology solutions. Participates in the assessment of evolving business requirements, to include evaluating and validating technical requirements. You will assist in translating technical requirements into functional solution specifications. Researches and helps the team resolve production issues and defects. Assists in the definition and creation of test artifacts.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Under direct supervision learns and applies basic knowledge of simple IT delivery functions and their supporting business functions to include processes, services and technology solutions.
• Under direct supervision participates in the analysis and design of technology solutions supporting simple IT delivery functions to ensure their business needs are met.
• Under direct supervision participates in communications with customers on the analysis of business needs and requirements to deliver solution artifacts as needed.
• Participates in the gathering of technical requirements using interviews, workshops, surveys, process analysis, use case scenarios, task inquiry and workflow analyses.
• Participates in the implementation and ongoing sustainment of technology solutions.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• Up to 2 years of related experience and accountability for executing projects related to process improvements, business requirements, technology solutions, or supporting activities.
• Foundational knowledge of the targeted IT functions and demonstrated application of the basic knowledge, skills and abilities needed to provide their support.
• Foundational level of business acumen, with exposure to industry practices and emerging trends in the areas related to the targeted IT delivery functions.

What sets you apart:

• Up to 1 year of relevant work experience in PC, Network, Telecommunications, Server, Mainframe, Software or other technical operational support area.
• Understanding of ITIL framework
• ServiceNow experience
• Familiarity of ITSM processes
• Related experience with analyzing data
• Working knowledge of MS Excel, especially pivot tables 
• Great verbal and written communication skills
• Experience with technical writing
• Ability to listen well and multi-task
• Attention to detail

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $54,940-$98,440.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.