IT Technician Level 2 (Remote)

Working with ITS is like working with close friends and family. We’re a laid-back but professional crew, who is currently looking for a Level 2 Technician who is able to add value to our team by serving these three separate purposes:

• To study, learn and improve their own knowledge and understanding of technical concepts.
•  To resolve technical issues for clients; and
• To serve as a resource for their teammates who are stuck or having trouble resolving a technical issue.

The qualified candidate for this position is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues, including those involving advanced networking concepts.
• Workstation hardware diagnostics, troubleshooting and replacement of field-serviceable parts.
• Printer issues, including those involving advanced networking concepts.
• Standard business application (Office, etc.) issues of any kind with vendor assistance.
• Line-of-business application issues with vendor assistance.
• Basic and intermediate server issues which do not involve advanced networking concepts.

(Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.)

• Good English communication skills.
• A deep passion and love for technology.
• A strong understanding of client service concepts.
•  A desire to learn.
• Two to four years of IT support experience, or equivalent post-secondary education (past experience with an MSP is counted as double time).

• A home office set up that meets the following:
  • A working computer (minimum 8gb RAM), i5, Windows10, MacOS BigSur 11
  • Stable internet connection (at least 5mbps download and upload)
  • HD webcam/camera
  • A quality headset with noise cancellation feature for meetings
• A mobile phone that has the capacity to install the Microsoft Authentication app.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
• Able to work full time 40 hours a week - 8AM to 5PM Pacific Standard Time (PST) from Monday to Friday
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Pay rate starts at $4.59/hour and vary by experience and location.

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement