Jira Systems Engineer - Product, Program Management Process & Tooling (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We work on large scale distributed systems, processing over 1 trillion events a day with a petabyte of RAM deployed in our Cassandra clusters - and this traffic is growing daily. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to developing and shaping our cybersecurity platform. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
CrowdStrike is looking for a highly motivated, self-driven, technical tooling Administrator dedicated to continuously improving product processes. You need to be competent with Linux, Java, Groovy & Scriptrunner. If you have experience with both Jira Data Center & Jira Cloud that would be a bonus!
CrowdStrike prides itself on a culture of collaboration and empowerment; providing a high-level of autonomy to both teams and individual contributors to own and drive their work products. This role requires strong technical and soft skills (servant leadership) in order to successfully work across our global business units.
Am I a good fit for the role?

• Do you find yourself interested in putting your hands-on technical skills to the test in helping continuously improve processes through tooling & have an uncanny ability to architect solutions?
• Are you self-motivated and looking for an opportunity to explore your skills to make life easier for everyone around you and for yourself?
• Do you love working around like-minded, passionate people who will support growth and depth of knowledge?

What You'll Do:

• Coordinate with internal teams to identify technical requirements and potential problems, risk, dependencies, and solutions & and ensure deliverables are high quality and timely.
• Support in Global admin functions in Jira
  
  • Configuring projects
  • JQL query writing + support
  • Workflows
  • Screen schemes
  • Field configuration schemes
  • Permission scheme
  • Notification schemes
• Utilize ScriptRunner to architected solutions and extend Jira functionality & develop code (Groovy, Python, Powershell, Javascript, HTML, etc) to interact with various application APIs.
• Perform the duties of a Jira engineer; responsible for in-application maintenance/optimization, administration, and enhancements to Jira and configure integrations with other tools or plugins.
• Clearly communicate user processes and technical features (ie. Documentation for reference, diagram, etc.)

Successful candidates must have quality experience in the following areas:

• Experience with Jira Data Center (Jira Cloud would be a nice bonus!)
  
  • Creating Jira projects, workflows, issue types, custom fields, screens, and schemes
  • Leveraging Atlassian's REST API
  • A solid understanding of Atlassian infrastructure and how plugins, integrations and user interaction can impact the system
  • Networking and Troubleshooting basics
• A deep understanding of how to use Scriptrunner
  
  • Programming/Scripting: experience coding in Java, Groovy
  • Ability to write complex custom scripts for jobs and listeners, leveraging the script console to perform large admin functions.
• Experience developing plugins and gadgets that extend the Jira capabilities using Atlassian Plugin SDK is a plus
  
  • Bonus language experience in Python, Perl, or Ruby on Rails
• Excellent verbal and written communication skills
• Knowledge of software development lifecycle; with an understanding of Agile Kanban/Scrum

What You'll Need:

• 3+ years of experience with Jira Global administration and customization
• 2+ years experience in Programming/Scripting: Java/Groovy
• Demonstrate self-learning capabilities, taking initiative in a fast pace/quickly changing environment.
• Detail-oriented with a focus on downstream effects of work
• Must enjoy consensus-driven environments where collaboration, honest and open communications are paramount (to include giving and receiving feedback)
• Must work effectively and professionally with cross-functional groups across divisions, worldwide, as part of a team.
• Must exhibit meticulous attention to detail, and have the ability to make logical, timely decisions.
• Excel with proactively and independently driving for results in small team environments.

Ideal Education Background:
Computer Science, Computer Engineering, Bootcamps, Relevant Work Experience
#LI-Remote
#LI-JC2
#LI-OC1
#HTF
This role will require the candidate to periodically undergo and pass additional background and fingerprint check(s) consistent with government customer requirements.
Benefits of Working at CrowdStrike:

• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens when you need to fuel innovation and collaboration

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] for further assistance.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $95,000 - $140,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.