Junior Business Analyst

Responsibilities

• Meets billing operational standards by applying billing information to customer-service standards, problem solving, and identifying billing system improvements
• Guides employee actions by researching, developing, writing, and updating billing policies, procedures, methods, and guidelines - including responsibility for all departmental Standard Operating Procedures (SOPs)
• Develop reporting to streamline and improve overall billing process and operations.
• Monitors operational performance and recommend adjustments to existing processes, in order to streamline operations.
• Manages all client information relating to current billing processes, including the maintenance of all billing documentation and applicable billing matrices for clients
• Provides support to the RPA process with testing, documentation, and report generation
• Fosters a positive team environment
• Assists in the coaching, mentoring, and training of new hires and department staff
• Ensures confidentiality of internal and external data
• Performs ad-hoc projects and other duties as assigned

Professional Skills
These are the professional skills we would expect from an individual fully established in this role.

• Verbal Communication - Proficient
• Written Communication - Proficient
• Prioritization - Proficient
• Analysis- Proficient
• Problem Solving - Proficient
• Process Orientation - Proficient

Role Specific Skills

• Data Entry Skills
• Tableau
• Excel (VBA Experience Preferred)
• Python
• Proficient Microsoft Outlook Skills
• Proficient Microsoft Excel Skills
• System Experience: Knowledge of word processing and database maintenance required

Qualifications
Minimum Qualifications

• Bachelor's Degree
• 3 years of related experience

Other Relevant Qualifications

• Previous billing experience or supervisory experience is preferred
• Operational and Financial analytics experience is preferred
• Knowledge of SMS Assist client billing guidelines is preferred

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.