Junior IT Support Specialist

Qualio is a tech startup that is the first cloud quality management software for the entire Life Sciences ecosystem. Medical device and pharmaceutical companies need a secure and scalable quality management system with the flexibility to support their evolving needs. Qualio meets that challenge by cutting through the complexity to optimize and automate critical quality processes.

With a remote-first, office agnostic approach, the Qualio team is distributed across North America and Europe. 

We are ideally looking for someone who lives in the EMEA region and someone who is willing to work flexibly across different European time zones.

Qualio is seeking an IT Support Specialist in the EMEA region to provide hands-on technical support to employees. In this role, you will be instrumental in the modernization and automation of the complete IT stack. This is a great opportunity to learn and grow your career in a fast-paced startup. To be successful, you should be customer focused, technically adept and enjoy working in a fast-paced start-up environment.

As part of our team, your core responsibilities will be: 

• IT support for remote employees across EMEA
• Ticket queue management (triage, assign, update, resolve, or escalate) and adhere to any established OLAs/SLAs
• Assist with on-boarding/off-boarding of employees (i.e., creating new users, removing users, configuring laptops, and working with DEP to deploy new laptop remotely)
• Responsible for the onboarding of vendors through the procurement process
• Identifying unique cutting edge solutions to business problems leveraging technology
• Maintain a strict security posture for SaaS apps and end user devices
• Deployment and administration of hardware, software and SaaS apps
• Training and assisting on use of tools and technology to meet business needs
• Assisting with creating, updating and managing documentation of assets, configurations, passwords, processes, etc. and maintaining accurate documentation
• Proactively auditing IT systems and ensuring data privacy and security.

• 2-5 years of IT Desktop Support experience in a startup environment with effective root cause analysis skills
• Experience with MacOS; iPhones and Android
• Working knowledge of cloud-based storage and productivity tools (i.e., Google G-Suite, Dropbox, etc.)
• Experience with remote management tools like JumpCloud, JAMF, Intune, etc
• Experience administering web conferencing (Zoom, etc.)
• Experience configuring and utilizing ticketing systems (Jira, ZenDesk, Asana etc.)
• Adept at learning new software for Mobile Device Management (MDM) and Remote User Management
• Knowledge of HIPAA or ISO 27001 compliance a plus
• Prior experience working in the life sciences industry a plus

In addition to playing an important role in building Qualio, you'll receive:

• Competitive salary
• Flexible holidays
• Unlimited PTO
• Professional development stipend
• Working space allowance / home office budget
• Opportunity to make a difference through helping life-saving products to get to market

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.