Junior Program Scheduling Analyst (Consultant)

You understand the power of great service experience and its ability to inspire customer behavior. You have a keen understanding of what it takes to deliver exceptional services, both in front of the house and behind the scenes.  But most of all, you see all of this in the context of furthering our clients’ core mission or business. The issues to be resolved are often difficult to define and quantify; may involve complex, traditionally competing interests; are often characterized by senior leadership interest and visibility, and require extensive probing and analysis. 

In an effort to continue their commitment of providing equal access to Veteran care, our client is looking to address health disparities among transgender and gender-diverse Veterans within the Department of Veterans Affairs (VA). With a focus on both the customer experience (CX) and the employee experience (EX) related to LGBTQ+ services within VA, Technical Assent is supporting this effort through program analysis for sustainability and external communications for resource awareness. 

Responsible for: 

• Assisting project managers to monitor and track project status including scope, cost, schedule, quality, risks, issues and decisions  
• Proficient use of Microsoft Office Suite of applications including MS Project, Excel, Word, and Power Point for development of IMS 
• Be responsible for tracking schedules and knowing at any given time the status of program schedule for which they are responsible 
• Assisting in the development of project artifacts that contribute to project initiation, planning, execution, monitoring and controlling, and closeout. These may include budgets, schedules, technical documents, and project plan components
• Assessing the operational status of the program through the gathering of data/information used to plan, analyze, and evaluate the effectiveness of the program on an ongoing basis
• Supporting the documentation of project and program processes and ensures activities follow processes, escalating issues and concerns when deviation occurs
• Developing status reports by coordinating inputs from multiple stakeholders and producing summary reports
• Coordinating meeting schedules, and producing agendas and meeting minutes as needed
• Coordinating logistical elements of events, both virtual and in-person 
• Finding solutions to complex problems which require the regular use of ingenuity and innovation alongside teammates
• Developing a deep understanding of what the client is trying to accomplish and create strategies to solve multiple dimensions of a business problem
• Creation of client-ready deliverables with oversight including insights reports, toolkits, resources, and other project related client facing content
• Scheduling, participating in, and taking notes in client facing meetings with key stakeholders and project executives 

Candidate should have the ability to: 

• Create client-ready deliverables from conception to presentation 
• Coordinate with project leadership on direction and progress of project activities 
• Work in a team environment, being open to others ideas and working collaboratively to produce well-rounded solutions/deliverables
• Be flexible to ensure responsiveness to client needs as the project evolves
• Elevate risks to Team Leads
• Be a strong critical thinker who sees the big picture while staying delivery-driven
• Be a self-starter who is detail-oriented, takes an active approach to tackling assignments, and is comfortable giving and receiving feedback
• Strong interpersonal communication skills and the ability to clearly and effectively communicate in written and presentation form 

• Independently works in a team environment to research, prepare and deliver high quality, on-time deliverables to clients 
• Builds trust and rapport with clients by seeing assigned tasks in the context of broader strategic goals, anticipating risks and needs, and supporting decisions through well researched, data-driven reports or other inputs for deliverables 
• Independently manages time to complete assigned tasks and contributes to team effort 
• Broadens general knowledge, skills, and abilities within defined Technical Assent Capability Areas 
• Develops deeper practical expertise in project Capability Areas 
• Participates in and applies Technical Assent’s consulting approaches and methods
• Shares knowledge with internal and external peers through writing and speaking 3-5 times per year
• Contributes to Organizational Capability Areas by building reusable process assets, templates, and tools that improve the consistency of our services
• Supports business development by playing an active role in researching customer needs, competitive environment, and actively supporting proposal efforts 
• Recognizes opportunities and helps define customer solutions
• Maintains professional demeanor that is consistent with Technical Assent core values at all times 

• Remote with up to 15% of travel 

• Bachelor's degree 
• 3+ years of relevant work experience  
• Experience working with an integrated management system (IMS) 
• Curious, problem solving, and open-minded approach to work 
• Thrive in a continuous Build-Measure-Learn cycle
• Engage with technology with comfort and ease (Power Point, Word, Excel, Projects, Teams, Monday, Slack, Mural, etc.) 
• Excellent verbal and written communication skills
• Ability to obtain and maintain a Public Trust security clearance 

• Experience working with the VA 
• Experience using facilitation tools like MURAL  
• Resides in the DMV area (Washington, D.C., Maryland, Virginia) 
• Project Management certification (PMI) 
• Experience with AGILE methodology 

Technical Assent is passionate about services –in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our client. Your team will work IN and ON the client’s core mission –helping them to deliver their services day-to-day while simultaneously looking for opportunities to improve. Our work is Driven by Evidence, Grounded in Understanding, and Focused on Impact. 

A LITTLE ABOUT OUR CULTURE 

We look for these attributes in our teammates. 

• Our team combines the creative and the pragmatic to deliver the results that matter most to our clients. We see beauty when art and science come together. 
• We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams. We continually seek feedback from our customers and employees, looking for opportunities to grow. 
• We are a small company which gives you an essential voice in shaping our culture. You will help grow our culture, and you will grow from the experience, too. 

You will be part of a team to take an improvement concept and transform it into a capability –an asset that provides measurable value to our client’s mission. The team will work with users, prototype, develop, and deliver new capabilities. We hold ourselves accountable to impacting outcomes.