Lead Account Manager

We’re looking for a Lead Account Manager to own relationships with Garner’s clients and brokers, and to ensure a seamless buyer and user experience. This role’s focus is relationship management, understanding client needs, and day-to-day execution. As the point of contact for key client stakeholders, the Lead Account Manager has the ultimate goal of ensuring client happiness.

Location: Remote

Responsibilities Will Include:

• Own specific client and broker relationships

• Execute project management plans for new client onboarding

• Collaborate with product, sales, and member services teams to ensure that Garner’s enrollment and engagement goals are met

• Track client success KPIs, escalate areas of concern and mitigate risks

• Communicate regularly with economic buyers and members to understand ongoing needs

• Develop client reports, meeting materials, and workshops as needed

The Ideal Candidate Has:

• 5+ account management experience in employer health benefits

• An ability to manage complex projects and achieve results against tight deadlines

• A track record of building relationships with sophisticated external stakeholders

• A desire to work in a rapidly evolving startup environment

• A desire to be a part of our mission to improve the healthcare system

The base salary range for this position is: $115,000 - $125,000 annually. This position is also bonus eligible. Compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation this role is eligible to participate in our equity incentive and competitive benefits plans.